Before contacting them, items GetHuman1654597 may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman1654597's own words
Re: Your Amazon.co.uk Enquiry*MN* *M N***Thu ********** **:***Sent Items*To:*cs-reply*AJTRMT*VAZTX*****@***.com**I have just tried to buy several items which are fullfilled and sold by Amazon and there is no sign of the credit!! Where is the credit! It doesn't show in the total!!!*Thank you.*Mary*From: Amazon.co.uk ******@***.com**Sent: ** November **** **:**:***To: *****@***.com*Subject: Your Amazon.co.uk Enquiry* **Amazon.co.uk**Your Account*Amazon.co.uk*Message From Customer Service*Hello,**Greetings from Amazon.co.uk**This is Qutub and thank you for contacting Amazon.co.uk and giving me the opportunity to help you with your query.**I am sorry to learn the issue regarding your order delivery date.**Firstly, let me apologise for the complete inconvenience this has caused you. It is never our intention to cause any sort of inconvenience to our valued customers like you.**As per your concern, I have checked the order confirmation email which we have sent you on Sunday, ** November **** **:** *and can see that in your order there are two shipments out of which for shipment * you have been offered estimated delivery date of **th November and for shipment * you have been offered Friday, November ** - Tuesday, December *.**Please there is no need to worry as I have checked the order details and I am glad to inform you that your order is already in last stage of shipping and it will deliver to you as soon as possible.**I have also contacted my internal team on your behalf and I have requested them to dispatch your order as soon as possible.**I understand the inconvenience this situation has caused and on this occasion, I have applied £**.** promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order. **Please note that this will only be visible when you place an order, it won't appear in the "Gift cards" section of Your Account **Promotional credit must be redeemed at our website, towards the purchase of products sold and fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards, items sold by third party Sellers including Warehouse Deals, products sold and distributed by Audible, against Kindle books, delivery costs, or against gift wrapping costs. **When paying for an order with promotional credit you will have to add the relevant item(s) to your Shopping Basket and complete your order via checkout. If you use our *-Click ordering method, any promotional credit might not apply to your order. **W have just tried to buy several items which are Amazon items and are sold by amazon and there is no sign of the credit!! Where is the credit! Are you telling Lies?*Thank you.*Mary
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