DRM is not allowing books that I have purchased without constantly re-downloading them...

GetHuman-kpcanha's customer service issue with Amazon.com (UK) from November 2018

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The issue in GetHuman-kpcanha's own words
Trying to read various books on the two Kindle Fire Tablets, both are linked to my account ... DRM is not allowing books that I have purchased without constantly re-downloading them. I spoke to an advisor yesterday who said she would pass the problem on to the technical dept and ring me back within ** hours. This promise has not been fulfilled.
That the DRM is causing genuine Amazon customers a considerable amount of frustration and inconvenience by failing to work without hindering the person trying to read an already purchased book
Get the DRM to work without penalizing the genuine Amazon customer, and ring back as promised so I don't have to keep initiating the contract
Have purchased and read Kindle books for years and this is the first time I have encountered the problem.
No as it's not my device, it's the protection software causing the problem
I have an issue with Amazon.com (UK) too
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Amazon.com (UK)

Kindle books
Customer service issue
Reported by GetHuman-kpcanha
Nov 29th, 2018 - 9 mons ago
I have an issue with Amazon.com (UK) too
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Seen by 5 customers so far
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Timeline
GetHuman-kpcanha started working on this issue
Nov 29th, 2018 3:25pm
GetHuman-kpcanha indicated the issue is not fixed yet.
Nov 29th, 2018 3:27pm