Someone took-over my Amazon account and ordered a smart-phone and left me the bill.

GetHuman1652922's customer service issue with Amazon.com (UK) from November 2018

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The issue in GetHuman1652922's own words
On * Oct, I was using my daughter's laptop in Blackpool - my home address is in Trowbridge, Wilts.*My gmail inbox was on the screen - I saw * emails arrive from Amazon, one confirming an order of a *Samsung Galaxy S* phone, the second confirming delivery, and the third informing me of a change to my Amazon account.**Whoever had ordered the phone then changed my gmail address associated with my account from *****@***.com *to *****@***.com.**Because the email address had been changed, I was then unable to access my Amazon account.*This also meant that since *I* hadn't ordered the phone, I couldn't simply print off a returns label, *return the phone and be refunded the £***.**I immediately phoned Amazon, and was told that the delivery would be stopped and I would not be out of pocket.**When I arrived home, the phone had been delivered.**To cut a long story short, I have emailed and phoned Amazon's alleged help-desk many times, repeatedly asking for a return-label *to be sent to me.**Nothing has happened - I have been charged £*** for a phone I didn't order, and have no need for.*I don't have any incident ticket-number, and no way to talk to someone at Amazon who is willing to help.**I don't know what else to do to resolve this.
I badly need the £*** refunded and some way of returning the phone.
Many, many years.
Phoning and emailing Amazon customer support, to no avail.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman1652922
Nov 29th, 2018 - 9 mons ago
I have an issue with Amazon.com (UK) too
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Timeline
GetHuman1652922 started working on this issue
Nov 29th, 2018 2:59pm
GetHuman1652922 indicated the issue is not fixed yet.
Nov 29th, 2018 3:00pm