I can't power on my Fire HD ** *th gen at the moment. I've unsuccessfully tried factory...

GetHuman-voyp's customer service issue with Amazon.com (UK) from November 2018

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The issue in GetHuman-voyp's own words
I can't power on my Fire HD ** *th gen at the moment. I've unsuccessfully tried factory reset.*I've also tried reinstalling the Fire OS software from your website using adb but I got "signature verification failure". My Fire OS version was *.*.*.*, but the latest version on your website is only *.*.*.*.*Where can I download the latest firmware that is compatible with my tablet please ?*The tablet is unusable at the moment.*Please help.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-voyp
Nov 29th, 2018 - 9 mons ago
I have an issue with Amazon.com (UK) too
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Timeline
GetHuman-voyp started working on this issue
Nov 29th, 2018 11:11am
GetHuman-voyp shared this issue with others over email
Nov 29th, 2018 11:13am