Before contacting them, items GetHuman-rushbroo may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-rushbroo's own words
I recently bought a new calendar for the upcoming year. It was posted through our letterbox and in order for it to fit, they folded it across the spine, breaking the spine and ruining the calendar. The delivery email said that it was handed to us which it wasn’t. They didn’t even try our doorbell (which works, as we tested it when we found the package) I would like a new one sent out ASAP but I am not willing to pay to post the damaged one back. Photographic proof can be given. Order number ***-*******-*******
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