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Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-mkfische's own words
Re order ****-*******-********I bought a water softener from you for£***.** (ORDER * ***-*******-*******. Your system said it was usually bought with 'hoses' that I then bought. They turned out to be the wrong hoses. The seller was happy for them to be eturned but postage is £** and the item cost £**.**! I would like a refund from Amazorn as I believed your suggestion (usually have no reason not to, but in this case your automated suggestion was wrong*Thank you Martin
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