ORDER * ***-*******-******* this is said to have been delivered yesterday. It has NOT b...

GetHuman-colridge's customer service issue with Amazon.com (UK) from December 2018

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The issue in GetHuman-colridge's own words
ORDER * ***-*******-******* this is said to have been delivered yesterday. It has NOT been delivered. My name is Winston Hargreaves. I live on Flotta, one of the smaller Orkney islands. When a parcel is sent by private carrier to this island it is dumped, along with many others, in a shed, a shelter for ferry passengers, a shed unmanned and open to the public with no sort of supervision of what is left inside it. I have been assured in the past, (this trouble happens regularly) that parcels should be delivered to the door. Private carriers put the parcels in their care to J Groat, the local carrier for these islands, and he finds it more convenient for himself to dump parcels in the shed I have mentioned. The driver signs for them as left in a safe place. This little shed is * miles over steep hills from where I live. I have no form of transport whatsoever only my own * feet. I am ** years old with arthritis, I cannot walk the * miles there and back to search for a parcel or two. This looks to me to be Groat ignoring the contract to deliver. I want my parcels delivered! I do not blame the seller, I do not blame the first carrier, I suppose they do not know what Groat is doing, although I have complained many times. I blame Groat, because the instructions to deliver are clear enough. Please insist that the delivery contract is fulfilled.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-colridge
Dec 5th, 2018 - a mon ago
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GetHuman-colridge started working on this issue
Dec 5th, 2018 6:10pm