* weeks ago today I received a microscope through the post. Later that evening when I c...

GetHuman-crispymi's customer service issue with Amazon.com (UK) from November 2018

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The issue in GetHuman-crispymi's own words
* weeks ago today I received a microscope through the post. Later that evening when I checked my bank account, I noticed that amazon had taken money from my account and after checking my amazon account, the microscope had been ordered through my account and put in the hidden orders section (which I have never used before). My wife does not use my Amazon account and has her own so I knew that we had been hacked.**I further checked my bank account and noticed a payment for Amazon prime and a further item of an electric candle lighter, neither of which I had ordered. I contacted Amazon even though it was nearly midnight and was told they would look into it and I would be refunded. **Two days later on the Saturday I had still not been refunded and I could then not acces my Amazon account - I have no idea if the person who hacked me locked me out or if Amazon themselves did? So I therefore could not access my own Amazon account to contact them through it leaving me little option.**Twice more over the past two weeks I have spoken to people who assure me I will be dealt with ASAP and refunded but still nothing and no follow on call from any of them which was promised. I do not want the items I was sent and would like to be refunded ASAP and return them.**I have also tried to email contact Amazon through my wife's account which is registered for the same address and uses the same bank account for payments but Amazon refuse to acknowledge me as it isn't the account I have a problem with but I am locked from my own one so can't use it and the ohonecalls I make aren't being followed through!**I think this is shambolic service from Amazon and once I have been refunded I will not be using them anymore, being hacked isn't pleasant and they have made this experience even more painful.

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Amazon.com (UK)

Customer service issue
Reported by GetHuman-crispymi
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 3903 others
0 customers following this
Items needed
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Name on account

Timeline

GetHuman-crispymi started working on this issue
Nov 8th, 2018 12:41pm
GetHuman-crispymi indicated the issue is not fixed yet.
Nov 8th, 2018 12:42pm
GetHuman-crispymi indicated the issue is not fixed yet.
Nov 11th, 2018 1:04pm

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