Amazon UK Customer Service Issues

Hello, my name is Mrs. Lisa Woolfe. I encountered an issue with Amazon Prime on 29/10/18. Upon reviewing my bank statements, I discovered that Amazon Prime had been deducting £7.99 from my bank account each month without my knowledge. I called customer service yesterday and was informed that I joined Amazon Prime when I purchased a hair conditioner online, which is untrue. I am deeply upset that money has been taken from my account without my consent. I received a £32 refund, but it does not suffice considering the stress this situation has caused me. I mistakenly even suspected my own daughter of signing up for Amazon Prime. I am dismayed by Amazon's unauthorized access to my funds and demand immediate action to rectify this. I intend to escalate this matter further if it is not promptly addressed. Thank you, Mrs. Lisa Woolfe.

I am experiencing frustration with Amazon Prime. Every time I try to place an order, the items I want are only available through Prime. I canceled an order recently because I accidentally signed up for Prime while trying to proceed with my purchase. Despite canceling and trying to reorder, I keep encountering the same issue where most items are Prime-only. If Amazon continues to push Prime onto customers who do not want it, I will have to shop elsewhere. I have not reordered the items I want out of fear of being automatically enrolled in Prime again. This tactic of forcing unwanted subscriptions on customers is disappointing and inconvenient. I am seeking assistance on how to shop on Amazon without being constantly steered towards Prime. Thank you. - Sheila J.

Dear Sir/Madam, I seek assistance regarding our UK distributorship for Teeter Hang UPs Inversion Tables. We have unsuccessfully tried to re-activate our seller account on Amazon after a staff member's departure. Pamela Game has been attempting to reach out to Amazon without success. Can you guide us on how to resolve this issue promptly? Andrew Frazer and Mariam Iqbal initially responded but have since become unresponsive. We receive regular prompts to update certificates on Vendor Central but are unable to do so due to access issues. In the past, we have used various email addresses, including [redacted], [redacted], [redacted], and [redacted] Is there a phone number we can contact for immediate assistance? Our number is 01[redacted]51. Your help in directing us to the right person would be greatly appreciated. Thank you.

I'm seeking assistance with my recent order number [redacted]-[redacted] for an Edward Scissorhands costume. My decision to purchase from this site was influenced by the product being advertised with scissorhands gloves, even though I found it cheaper elsewhere without them. However, upon receiving the item, I discovered that only the dress, a random free thong, and a paper Halloween decoration were included in the box. Interestingly, the main image showcasing the costume with scissorhands gloves has now been replaced with the garland Halloween decoration in the model's hand. Recent feedback from other customers reflects the same disappointment, highlighting the false advertising of the outfit. I have attempted to reach out to the seller but have not received a response yet.

Dear Sir/Madam, Subject: Issue with Online & Mail Order I am writing to report an issue where I was incorrectly charged 7.99 GBP on 2nd November. The reference for this charge in my bank account is Amazon Prime*MT4YM. I kindly request a refund for this unauthorized payment. Name: Armenika Kondi (Amazon Customer) Email: [redacted] Date of Incident: 2/11/[redacted] I await your prompt attention to this matter. Following Trading Standards guidelines, I prefer to maintain communication via this email for a complete record of the case. Yours sincerely, Armenika Kondi [redacted] Finchley Road London NW3 7BG

I am unable to access my account and was instructed to contact customer service, which I cannot do until the weekday as the provided number is for the U.S. and I am in the UK. My attempt to resolve the issue led to my account being mistaken for suspicious activity and subsequently locked. Consequently, I made a new account, but my order was canceled. I urgently need to regain access to my original account to proceed with a purchase. Thank you for addressing the security concern in my account. For protection, credit card details cannot be viewed on the website, and full numbers are not displayed. Please implement the security measures mentioned in the email and allow 5 hours for them to take effect before contacting Customer Service. Please call the appropriate number provided to assist customers in the U.S. and international customers like myself based in the UK after the designated time period.

I have been locked out of my account and was advised to contact customer service. After reporting an issue with signing in, my account was flagged for unauthorized activity. Consequently, I couldn't make any purchases. To work around this, I created a new account and placed an order, only for it to be canceled. I require access to my original account to complete a purchase. However, customer service is unavailable on weekends, and the provided number is for the U.S. while I am in the UK.

Subject: Incorrect Charge Dispute for Amazon Prime Subscription To Whom It May Concern, I am contacting you regarding an issue with my Amazon account. On 2 November, I was mistakenly billed £7.99 under the reference Amazon Prime*MT4YM. I would appreciate it if you could direct this matter to the appropriate department for a refund. Name: A. Kondi (Amazon Customer) Email: [redacted] Incident Date: 2/11/[redacted] I anticipate a timely resolution. For documentation purposes, please respond to this email address as suggested by Trading Standards. Thank you for your attention to this matter. Sincerely, A. Kondi

I have already emailed about this and waited for 24 hours with no response. I ordered a Central Processor Unit cooler from Amazon with a lengthy delivery time, hoping for early delivery as I have experienced that in the past. Sadly, this time the package was late, causing concern about overheating my system chip. The package was not dispatched by Amazon until a full week after ordering, which led to a [redacted]-mile journey in just 3 days, thanks to the postal service. Despite the efficiency in delivery, I was disappointed with my Amazon experience. I anxiously awaited the delivery, unsure of how long my system would be inoperable. Although time lost cannot be recovered, I've read online that some customers are compensated for inconvenience or stress. Does that apply in my case? Thank you for your attention. A loyal Amazon customer

I am a loyal Amazon UK customer living in Lisbon, Portugal. Recently, I faced another frustrating encounter with your delivery partner, SEUR. I waited at home all day for a parcel that was supposed to be out for delivery according to the live tracking system. However, at 18:30, the status changed to "delivery attempted, recipient absent," which was untrue as I was home and the address was correct. When I contacted SEUR's representative in Lisboa, they acknowledged the issue but rudely ended the call when I tried to escalate it. I then reached out to SEUR's headquarters in Madrid, where they dismissed my concerns as the parcel was back out for delivery. Furthermore, I was provided with incorrect contact numbers for the Lisboa office on two occasions. The continuous problems with SEUR have made me rethink future purchases from Amazon. Sincerely, A. Cobitz

I would like to praise an Amazon employee but am unsure how to. I ordered item # [redacted]-[redacted] for my daughter in Edinburgh from London. The delivery driver, Brian, made an extra effort to deliver the package. Despite a buzzer issue, Brian called me, returned at the end of his shift, and coordinated with my daughter for a successful delivery. The tracking number is Q[redacted]4. Brian's dedication was exceptional as he could have easily tried again the next day. Please convey our gratitude for his excellent service. We understand the value of positive feedback in the retail industry. Regards, Sally A.

Thank you for confirming your upload was successful. I have submitted the statement for review and will contact you within 24 hours. Please refrain from creating new Amazon accounts until we confirm your billing information, as new orders may face delays. I want to clarify my situation as an individual with autism and dyscalculia, which affects my comprehension of money matters. I recently had my account suspended after placing multiple orders totaling over £[redacted]. I'm unsure why the account was suspended so soon after its setup. I rely on online platforms due to my disabilities, and being unable to use my bank card for food purchases has left me in a difficult spot without sustenance. I am urgent for assistance in reinstating my account promptly. The situation is critical as I've been unable to buy food for almost two weeks, leading to significant physical discomfort. Your swift action is greatly appreciated.

I recently ordered an urgent package for my husband with next day delivery through Amazon UK using Hermes as the courier. I specified on my door that I am always home due to caring for my husband with Alzheimer's, but Hermes repeatedly claimed I wasn't in and made no effort to deliver properly. They used to deliver during the day with familiar lady drivers, but now they are attempting deliveries at night which is not safe for me. Despite my constant presence, they failed to leave the package multiple times. I had to seek the urgent item from another store. Unlike Hermes, Amazon Logistic drivers, DPD, and LPD have no issues delivering to me. I contacted Amazon for a refund after a week of failed deliveries. Hermes attempted to deliver on a Saturday night, but I rejected the parcel and informed them of the refund. They later falsely claimed to have delivered the package, forging my signature, which I found unacceptable. I have reported this misconduct to Resolver. I hope Hermes stops delivering to me.

I have been reviewing my bank statements and noticed that I have been billed for a Prime membership since [redacted]. I started using the Prime service in [redacted], never utilizing any of its features in [redacted] when I believe I only paid for delivery orders. I have no memory of signing up for the service and am unsure how this occurred. Over the last two years, I have enjoyed using the service. However, I am seeking a refund for the charges in [redacted], as I was paying for a service I did not use. I hope you can investigate my account history to verify this. Thank you, - T.

Two weeks ago, I received a microscope in the mail. Later that evening, I discovered unauthorized charges from Amazon on my bank account. Upon checking my Amazon account, I found the microscope in the hidden orders section, which I didn't place there. Realizing I had been hacked, I also noticed charges for Amazon Prime and an electric candle lighter, neither of which I ordered. Despite contacting Amazon immediately, I had not received a refund and was unable to access my account by the following Saturday. Despite reassurances from Amazon representatives, I still have not received a refund, and my attempts to contact them through my wife's account have been futile. The lack of follow-up and assistance from Amazon has left me frustrated, and once this issue is resolved, I will no longer be using their services.

I don't have a seller account and keep receiving unfamiliar emails and NOTIFICATIONS! Hello, I wanted to share that I received an electronic tax invoice for the month of October [redacted] from Amazon Services Europe. Just wanted to point out that this invoice does not require any payment. For those interested in reviewing their account summary or obtaining additional copies of tax invoices, please access your Seller Central account. For any inquiries, feel free to reach out to Seller Support. Thank you.

Jonathan Williams 20 Boston Gardens London W7 2AN 11th September [redacted] To Whom It May Concern at Amazon Customer Services, Regarding: Delivery issue Order [redacted] I am contacting you to report a problem with my recent order, a PS4 500GB FIFA 19 Bundle, that has not been delivered to me. After being informed that the courier left the package with a neighbor, I discovered that it was signed for by someone who does not reside at the address provided in the delivery notification. Despite my efforts to address this with Amazon, including being advised to obtain a police report, I have not received a satisfactory resolution. I have been informed that under Consumer Rights laws, the responsibility for the goods remains with the seller until they are in my possession. Therefore, I am requesting immediate action to ensure the delivery or a full refund including any associated charges. I kindly request a prompt response confirming the necessary steps will be taken to resolve this matter. Sincerely, Jonathan Williams

Amazon has failed to address my two complaints, completely ignoring them, which is against regulations. They wrongly cleared my account and accused me of affiliation with sellers, without explanation. Although they admitted their mistake, there has been no apology or discussion with me. Despite my numerous emails and calls, I have been dismissed with promises of callbacks that never happen. I demand refunds for all products I purchased through Amazon and compensation for the false accusations made against me. I even warned them of escalating this to the EU, but still no response. Amazon's negligence in handling complaints is a serious matter and will have consequences. I am considering involving the media if they don't provide a satisfactory explanation soon. Amazon must realize they are not above selling regulations and laws. It's time for them to take responsibility before facing significant fines.

I received a pirated DVD of the documentary "Leeds Trams" from a seller on Amazon. The DVD was clearly burned onto a blank disc, with a poorly printed cover sheet, and inserted into an unsealed, old DVD case. I will return this misleadingly advertised "new" item for a full refund. Selling pirated DVDs is illegal, as the producers hold the copyright. I was charged £12.00 plus postage for this fake item, which costs only about 50p to produce. I reported the copyright infringement, and I am willing to send the DVD as evidence if needed. Dealing with this issue is inconvenient, and I am disappointed with the experience. I hope Amazon can address this matter appropriately.

I was recently charged £31.48 for Amazon Prime, although I have not used it and have deactivated it. On top of that, I still haven't received my refund of £[redacted] for the defective suitcases I purchased and returned. I'm frustrated because despite speaking to Amazon representatives who assured me it would be resolved within a week, two weeks have passed with no refund. They also promised me a £5 credit which I never received. It's unacceptable to be misled and lied to repeatedly. I expect a resolution as the seller must take responsibility for refunding the money. I purchased three suitcases on different dates -- October 14th (order number [redacted]-[redacted]), October 16th (order number [redacted]-[redacted]), and October 19th (order number [redacted]-[redacted]). I insist on receiving the full refund promptly as all the suitcases were returned the same day. It is essential to rectify this error and refund my £[redacted]. Sincerely, Amparo Tatay Lucas