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I purchased a new, unopened fire HD* on Ebay. The manufacturers package was unopened. I tried to switch it on, nothing happened. I charged it overnight and this morning it still did not start. I checked the charging lead and it worked on my phone. It is dead, pushing up the daisy's and it is brand new. I cannot find how to send it back under guarantee as everything refers to my order through Amazon. Can you help?**David Goy
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