I purchased a new, unopened fire HD* on Ebay. The manufacturers package was unopened...

GetHuman-boudicca's customer service issue with Amazon.com (UK) from November 2018

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The issue in GetHuman-boudicca's own words
I purchased a new, unopened fire HD* on Ebay. The manufacturers package was unopened. I tried to switch it on, nothing happened. I charged it overnight and this morning it still did not start. I checked the charging lead and it worked on my phone. It is dead, pushing up the daisy's and it is brand new. I cannot find how to send it back under guarantee as everything refers to my order through Amazon. Can you help?**David Goy
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-boudicca
Nov 1st, 2018 - a mon ago
I have an issue with Amazon.com (UK) too
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GetHuman-boudicca started working on this issue
Nov 1st 2:49pm