Hi*I have been looking through my bank accounts, as I noticed that you had taken two pa...

GetHuman1382766's customer service issue with Amazon.com (UK) from October 2018

1 view
 | 
3069 similar
 | 
0 following
Help with my Amazon.com (UK) issue
First: share to improve GetHuman1382766's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1382766's next move: call Amazon.com (UK).
The best way to get your problem resolved is to tap the button below to start calling Amazon.com (UK). We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1382766 may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman1382766's own words
Hi*I have been looking through my bank accounts, as I noticed that you had taken two payments from my account for Amazon Digital downloads.*Looking back, I have noticed that you have been taking this money from my account for over * years. It appears that you have somehow mixed up my email addresses and taken two lots of £*.** per month from October **** to March ****, a total of £**.**.*It also appears that you have been taking money out of my accounts for Amazon Audible since April ****, a services that I have never used (please check and you will see that I have never used this). This totals £***.**.*In total, you have taken £***.** out of my account in error for services that I have never used, or that you have charged me twice for.*I have all this information on my bank statements, but if you check you records, you will see that I am correct.*My e-mail addresses are:******@***.com******@***.com*My bank account details for both of these is the same, so it should have been obvious that this was happening.*Please can you get back to me, as a matter of urgency, as this is a lot of money that I cannot afford to lose.*I have now cancelled all of these, as I no longer feel confident in this service.
GetHuman1382766 did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman1382766 fixed the problem
We are waiting for GetHuman1382766 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon.com (UK) email you?
This email address isn't valid
Follow this issue
See how GetHuman1382766 fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman1382766
Oct 20th, 2018 - 24d ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 1 customer so far
Similar issue to 3069 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1382766 started working on this issue
Oct 20th 7:55pm