Before contacting them, items GetHuman-robghes may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-robghes's own words
On *th October I was in a chat session with Juliet about an order and refund.*This a copy of that session:*Here's a copy of the chat transcript you requested:**Initial Question: UK*bookstore sy that Amazon have refunded me fore the item I *want to return, but how can I check this please****:** AM BST Mr R. J. Heselwood: Hi Juliet***:** AM BST Juliet(Amazon): Welcome to Amazon Prime.*Hello, my name is Juliet from Amazon.co.uk. I understand that you would to *return the item. No worries, I will do my best to assist you today.*Am I chatting with Mr R. J. Heselwood?****:** AM BST Mr R. J. Heselwood: Yes you are***:** AM BST Juliet: Thank you. Nice to meet you today.*May I know the name of the item please?***:** AM BST Mr R. J. Heselwood: this is the order number in question Order *****-*******-**********:** AM BST Mr R. J. Heselwood: Linux For Dummies, *th Edition by Blum, Richard *Published by For Dummies *th (ninth) edition (****) Paperback***:** AM BST Juliet: Thank you for the information.***:** AM BST Mr R. J. Heselwood: I have contacted the supplier and they say that *they have refuned me. Then when I asked when and how, they say that Amazon has *refunded me.***:** AM BST Juliet: Thank you for the information.**Please give me a minute or two to check this for you.****:** AM BST Juliet: Thank you for waiting.***:** AM BST Juliet: I've checked that there is no refund process yet. Here is *what I can do now. I will follow your claim to our Claim team so that they can *investigate this and process you a refund. I will make sure that they will email *you on how to return the item.*I will also personally keep an eye on this for you to make sure that you will *get your money back as soon as possible.***:** AM BST Juliet:*I'm sorry for this inconvenience, I will make sure to submit a report regarding *this issue and rest assured that proper actions will be done so that this won't *happen again.****:** AM BST Mr R. J. Heselwood: Thank you very much, and I thought there was no *refund when I still hav ethe item in question***:** AM BST Mr R. J. Heselwood: What do I need to do next***:** AM BST Juliet: My pleasure to help you. I will follow your concern now to *our claim team and make sure that they will process you a refund as possible.*By the way the reason for return is no longer needed corect?*Would you like to forward additional information to our claim team?***:** AM BST Mr R. J. Heselwood: I recieved this email earlier from the *supplier: Thank you for your kind email I am glad that you have your book. *According to*records Amazon has already refunded you. But l would like to help you . l would*like to give you a discount too for the book and you can keep the book as a gift.**Would you likee to give you a discount?**Thank you*Shelly***:** AM BST Juliet: Would you like me to contact the seller and would you like *to keep the item or discount?***:** AM BST Mr R. J. Heselwood: I would like you to contact the seller please , *and no I don't want nor need to keep the book.***:** AM BST Juliet: What would you like to forward to the seller?***:** AM BST Mr R. J. Heselwood: Well , just that I would like a refund and *return the item back to them as I normally do in these situations***:** AM BST Juliet: I understand. I will go ahead and forward your concern to *our claim team and make sure that they will get intouch with your return for *full refund as soon as possible.***:** AM BST Juliet: I have already reported your concern to the appropriate *department and in relation to the level of service, so that they can look into *it with great urgency so that it won't get repeated to you and *to any of our *valued customer.***You're very much welcome. Is there anything else I may help you today?****:** AM BST Mr R. J. Heselwood: No thanks , that is all I want.***:** AM BST Juliet: It was my pleasure assisting you today :-)*Please click the *"End Chat" link to close this window. You'll then be asked to complete a quick *pop-up survey regarding the customer service provided to you today. Any feedback *coming from you will be highly appreciated. We hope to see you again soon!* Have *a lovely day.*******:** AM BST Mr R. J. Heselwood: Ok will do**I have not heard anything since that day, and could someone please give me an update.
GetHuman-robghes did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman-robghes fixed the problem
We are waiting for GetHuman-robghes to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster: