On *th October I was in a chat session with Juliet about an order and refund.*This a co...

GetHuman-robghes's customer service issue with Amazon.com (UK) from October 2018

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The issue in GetHuman-robghes's own words
On *th October I was in a chat session with Juliet about an order and refund.*This a copy of that session:*Here's a copy of the chat transcript you requested:**Initial Question: UK*bookstore sy that Amazon have refunded me fore the item I *want to return, but how can I check this please****:** AM BST Mr R. J. Heselwood: Hi Juliet***:** AM BST Juliet(Amazon): Welcome to Amazon Prime.*Hello, my name is Juliet from Amazon.co.uk. I understand that you would to *return the item. No worries, I will do my best to assist you today.*Am I chatting with Mr R. J. Heselwood?****:** AM BST Mr R. J. Heselwood: Yes you are***:** AM BST Juliet: Thank you. Nice to meet you today.*May I know the name of the item please?***:** AM BST Mr R. J. Heselwood: this is the order number in question Order *****-*******-**********:** AM BST Mr R. J. Heselwood: Linux For Dummies, *th Edition by Blum, Richard *Published by For Dummies *th (ninth) edition (****) Paperback***:** AM BST Juliet: Thank you for the information.***:** AM BST Mr R. J. Heselwood: I have contacted the supplier and they say that *they have refuned me. Then when I asked when and how, they say that Amazon has *refunded me.***:** AM BST Juliet: Thank you for the information.**Please give me a minute or two to check this for you.****:** AM BST Juliet: Thank you for waiting.***:** AM BST Juliet: I've checked that there is no refund process yet. Here is *what I can do now. I will follow your claim to our Claim team so that they can *investigate this and process you a refund. I will make sure that they will email *you on how to return the item.*I will also personally keep an eye on this for you to make sure that you will *get your money back as soon as possible.***:** AM BST Juliet:*I'm sorry for this inconvenience, I will make sure to submit a report regarding *this issue and rest assured that proper actions will be done so that this won't *happen again.****:** AM BST Mr R. J. Heselwood: Thank you very much, and I thought there was no *refund when I still hav ethe item in question***:** AM BST Mr R. J. Heselwood: What do I need to do next***:** AM BST Juliet: My pleasure to help you. I will follow your concern now to *our claim team and make sure that they will process you a refund as possible.*By the way the reason for return is no longer needed corect?*Would you like to forward additional information to our claim team?***:** AM BST Mr R. J. Heselwood: I recieved this email earlier from the *supplier: Thank you for your kind email I am glad that you have your book. *According to*records Amazon has already refunded you. But l would like to help you . l would*like to give you a discount too for the book and you can keep the book as a gift.**Would you likee to give you a discount?**Thank you*Shelly***:** AM BST Juliet: Would you like me to contact the seller and would you like *to keep the item or discount?***:** AM BST Mr R. J. Heselwood: I would like you to contact the seller please , *and no I don't want nor need to keep the book.***:** AM BST Juliet: What would you like to forward to the seller?***:** AM BST Mr R. J. Heselwood: Well , just that I would like a refund and *return the item back to them as I normally do in these situations***:** AM BST Juliet: I understand. I will go ahead and forward your concern to *our claim team and make sure that they will get intouch with your return for *full refund as soon as possible.***:** AM BST Juliet: I have already reported your concern to the appropriate *department and in relation to the level of service, so that they can look into *it with great urgency so that it won't get repeated to you and *to any of our *valued customer.***You're very much welcome. Is there anything else I may help you today?****:** AM BST Mr R. J. Heselwood: No thanks , that is all I want.***:** AM BST Juliet: It was my pleasure assisting you today :-)*Please click the *"End Chat" link to close this window. You'll then be asked to complete a quick *pop-up survey regarding the customer service provided to you today. Any feedback *coming from you will be highly appreciated. We hope to see you again soon!* Have *a lovely day.*******:** AM BST Mr R. J. Heselwood: Ok will do**I have not heard anything since that day, and could someone please give me an update.

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Amazon.com (UK)

Customer service issue
Reported by GetHuman-robghes
Oct 12th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2697 others
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GetHuman-robghes started working on this issue
Oct 12th, 2018 4:49pm

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