Hello I have got a firestick version *.*.*.*-*** and I am on trial with prime,I have go...

GetHuman-johnpenr's customer service issue with Amazon.com (UK) from September 2018

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Hello I have got a firestick version *.*.*.*-*** and I am on trial with prime,I have got Panasonic tv tx-L**et*b and home theater blu ray sc-BTT*** and when I play prime through firestick I only get sound from tv speakers,is there any way I can get the sound to come from the surround sound please so I can get *.* like I can on Netflix? *Thank you.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-johnpenr
Sep 28th, 2018 - 2 mons ago
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Sep 28th 11:42am