You sent my order of Miss Hokusai earlier this month but it is in French although the w...

GetHuman-fredeile's customer service issue with (UK) from September 2018

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The issue in GetHuman-fredeile's own words
You sent my order of Miss Hokusai earlier this month but it is in French although the writing on the casing is in English. I would like to exchange it ideally for one in Japanese with English subtitles. If this is not possible, one dubbed into English will do. Your system doesn't allow for this. The automatic response on your answerphone says the **** *** **** is no longer current but gives no alternative. I've wasted a lot of time trying to get through to you. This issue could have been sorted in minutes if you weren't so awkward to phone.
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Customer service issue
Reported by GetHuman-fredeile
Sep 27th, 2018 - 3 mons ago
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Seen by 3 customers so far
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GetHuman-fredeile started working on this issue
Sep 27th 7:46pm