Before contacting them, items GetHuman1219146 may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman1219146's own words
I am unable to access my account. I receive the access code to 'forgot password' but when asked to provide the account holders full name, it says my name is not recognised. I cannot create a new account either as it says my details are already held by amazon
GetHuman1219146 did not yet indicate what Amazon.com (UK) should do to make this right.
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