I am unable to access my account. I receive the access code to 'forgot password' but wh...

GetHuman1219146's customer service issue with Amazon.com (UK) from September 2018

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The issue in GetHuman1219146's own words
I am unable to access my account. I receive the access code to 'forgot password' but when asked to provide the account holders full name, it says my name is not recognised. I cannot create a new account either as it says my details are already held by amazon
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Amazon.com (UK)

Customer service issue
Reported by GetHuman1219146
Sep 27th, 2018 - 3 mons ago
I have an issue with Amazon.com (UK) too
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Seen by 2 customers so far
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GetHuman1219146 started working on this issue
Sep 27th 7:05pm