Amazon UK Customer Service Issues

I have received three unordered items from Amazon UK, and money has been removed from my bank account without my authorization. I have reported the issue, and it is currently under investigation. However, I have not received any updates yet. The third item is scheduled for delivery today, totaling £69.96 taken from my account (£23.99, £22.98, £22.99). I spoke with a representative named Vakis on the chat line, who assured me it would be escalated to the investigation team. As a pensioner with limited income, I rely on scheduled payments, which will now bounce due to this unauthorized deduction, leading to bank charges. This situation is causing me significant stress as a disabled pensioner with health issues. I urgently require assistance to recover my funds and secure my compromised Amazon account.

Hello, I wanted to express my dissatisfaction with your customer service experience. I never authorized saving my Visa card details on your system, so it's illegal for you to charge it without my consent. On two separate occasions, your driver refused to pick up my item, claiming there was no barcode. This is not my responsibility. Please refund £49.70 to my account promptly. If not, I'll pursue legal action. I received the wrong item, the Kid Kickers Kick School size 5 UK instead of the 36 EU I requested. Kindly cease using my Visa card and collect your item. Thank you, Annie B.

I recently discovered I was unknowingly signed up for Amazon Prime, and I noticed monthly charges of £7.99 being deducted from my bank account. Although I'm unsure how long this has been going on, I only became aware of it when I checked my transactions and saw the Amazon Prime subscription. I canceled it immediately after seeing that I had been charged 3 days ago and in August as well. I am eligible for a £7.99 refund, but I would like to inquire if I can also get a refund for previous months as I have never used Amazon Prime. Is there a possibility of receiving those funds back?

I recently discovered unauthorized charges on my debit card for a Sony PlayStation and Destiny Forsaken software, which I did not order. I have contacted Amazon to address this issue. I am unable to receive emails and my account is deactivated due to email complications. The last legitimate item I ordered was a book called Barbarian Princess. I am requesting a refund to be credited back to my account, not as a gift card, and I want Amazon to confirm when this is processed. Also, I need Amazon to collect the items from my address and communicate with me at [redacted] until further notice. Thank you. D.S.

I am interested in buying a Samsung UK J6 SIM-free Black smartphone Amazon edition. However, on the order page, the color is listed as Gold instead of Black as described on the website. Can you please confirm that the phone will indeed be BLACK in color? Thank you.

Subject: Disappointed with Amazon Prime Delivery Issue Hello, I am reaching out because I am dissatisfied with the handling of my recent Amazon Prime order. I made a purchase on Saturday, September 15, for an item marked as available for next-day delivery under Prime. Despite receiving confirmation, when I checked on Sunday, September 16, the delivery date was pushed back to Tuesday, September 18, which led me to cancel the order. Upon revisiting the website, I noticed the same item still listed as available for next-day delivery if ordered on 16 September, promising delivery on 17 September. This discrepancy in delivery dates has left me puzzled and frustrated, as this isn't the first time I've encountered such issues despite complying with the Prime terms consistently. I seek clarification on why there seems to be a recurring discrepancy between the guaranteed next-day delivery service promised with Amazon Prime and the actual delivery dates for my recent orders. Best regards, Mike G.

Hello, I am Sakaravarthy Pandian. I previously worked on the Amazon Mechanical Turk website. When I logged into my account, it stated that it has been suspended. As a person from a humble background and with physical challenges, I kindly request to reinstate my account so I can continue working on mturk. I have completed numerous tasks on mturk, and I am eager to resume this work. My email is [redacted], worker ID ATB5X30OZH8VR, and worker name Sakaravarthy Pandian. I earnestly plead for the reactivation of my account. I assure you of my commitment to performing tasks diligently. Thank you for considering my request to work on Amazon Mechanical Turk. I am hopeful for a positive response.

I purchased an expensive Cabin Mate flight case for my husband in June. He used it for the first time recently, and the zip-off rucksack at the front fell off as he walked. Upon inspecting it, the faulty zip easily separates. After contacting customer service, they offered a refund. However, when I tried to repurchase it online, the price surged from the £89 I originally paid at Burton Blake to £[redacted] (currently on sale from Cabin Mate). I find it unfair to pay an additional £60 for a defective product. I reached out to Burton Blake through Amazon to request a replacement, but they have not responded. The return label states to send it back by July 22, which isn't feasible. My husband likes the bag, and I simply want a non-defective replacement. Any assistance would be appreciated. - Paula M.

On September 14, [redacted], I received order [redacted]-[redacted] from Amazon, which included TWO Braun 9 shavers instead of one. After informing Amazon of the error, I was instructed to return the extra shaver with no charge. However, both shavers were charged to my Mastercard on the same day. I returned the unwanted shaver on September 16, [redacted], using Royal Mail and received confirmation of its delivery to Amazon. Despite this, Amazon stated that no refund would be issued for the additional shaver. This situation has resulted in an overcharge of £[redacted].99 on my Mastercard. I have never encountered this issue before, and I am confused as to why the refund has not been processed for the mistaken item. This is the fourth time I am seeking resolution for an error caused by Amazon. I urge for a prompt response as no refund has been credited to my Mastercard account. Thank you. Regards, Brian L.

Dear Amazon Customer Service, I am reaching out to address a recurring issue with my recent deliveries. The past two days, the Amazon driver has not managed to deliver a small packet to my address at 10 Somerset Road, Christchurch, Dorset, BH23 2ED, UK. Despite updating the delivery instructions to "PLEASE POST IN LETTERBOX," the parcel has not been delivered as requested. The item is a Victorinox [redacted] Mini Champ, a small item measuring just three inches in length, one inch in width, and one inch in height. It is unacceptable that it has not been delivered properly. I expect a resolution today once the delivery driver for this sector has been contacted, or at the latest, by tomorrow morning. Kindly ensure the item is posted through the letterbox without knocking on the door to prevent disturbing our dogs. If this matter cannot be resolved promptly, I will require it to be escalated to your Manager and then to Jeff Bezos, the CEO. Thank you for your attention to this matter. Sincerely, Mr. N. J. Herbert

Arrival Date: Monday, September 24 Track Your Package: Your order is being sent to: Susan S. Rua Dos Codecais, Codessais Codessais Serpins, Lousa, Coimbra [redacted]-[redacted] Portugal Your item(s) are being sent by ASM. Your tracking number is [redacted][redacted]6. Please note that depending on the delivery method selected, tracking information may not be visible right away. To track your package, you can use the Amazon Mobile App for delivery notifications on your mobile device. Delivery Information: - Silicon Power SP010TBPHDA60S3K 1 TB Rugged Armor A60 Shockproof Water-Resistant 2.5-Inch USB 3.0 External Portable Hard Drive, Military Grade MIL-STD- - Sold by Amazon EU S.a.r.L. - Item Subtotal: £44.41 - Postage & Packing: £5.49 - Total before VAT: £49.90 - VAT: £11.47 - Total: £61.37 - Paid by Visa: £61.37 For invoice details, visit Order Details or return instructions, go to the Online Returns Centre. Contact Customer Service for further assistance. Your order was placed with priority payment for delivery and is currently out for delivery with an expected delivery date of 3rd October.

I placed an order for an Apple MacBook with Order # [redacted]-[redacted] on September 16th, [redacted], to be delivered to the following address in Nottingham, UK. I am presently awaiting the delivery of the parcel, however, the tracking information claims it was handed over to a carrier on September 19th, [redacted]. Upon checking the tracking number, it shows that the parcel was delivered on September 19th, [redacted]. The tracking history appears to indicate a special delivery arrangement requested by the customer, causing a delay in shipment. This situation is confusing as there was no such request made. I have had previous issues with Amazon UK regarding missing deliveries. This MacBook is intended for my son's academic use, and I urge for a prompt resolution to ensure he can use it for his studies. Please expedite the delivery of the laptop. I anticipate your swift response. Thank you, Francis E. Okagu.

I recently purchased a computer for £[redacted], and I noticed that the price is now five times lower. However, upon checking the order details, it showed that the product is listed as "Used - Like New." I did not agree to any orders being automatically canceled. The computer was only used for display in a shop and is essentially new with full warranty and accessories. Before making a purchase, please contact me at [redacted] (replace # with @). I have proof of these details. I find it unfair that sellers advertise products at extremely low prices and then cancel orders. Is this legal? I believe this practice is unjust and leaves me disappointed. I can provide pictures if necessary. Thank you for your help.

Hello, I recently placed an order, number [redacted]-[redacted], and unfortunately, the product I received has a battery issue that makes it unusable. The seller agreed to accept the return but requested that I keep the postage cost low, around €3 or €4 Euros, and that tracking was not necessary. I expressed my concerns about the low-cost shipping from the UK to Holland and asked about liability if the package was not tracked. The seller offered to split the cost but did not clarify who would be responsible for non-tracked postage. Feeling frustrated about having to pay for returning a faulty item, I filed an A-Z claim, which was rejected. I'm unsure about the next steps to secure a refund and considering appealing the A-Z claim with these details, as I believe I shouldn't have to cover postage for a defective product.

Hello Amazon, I want to thank you for correctly attributing me as the author of 'Around and About Ennerdale.' I am puzzled, however, why 'One Man's Windermere' is listed as 'Not Available' on Amazon. I am able to sell it myself with a cover illustration and would love to make it available through your platform. Even though I self-published the book and am now retired at 84, I would be willing to share a percentage of the retail price with Amazon. Unfortunately, I can't afford the business fees as an individual seller. Your feedback and guidance on this matter would be greatly appreciated. Best, BO

Subject: Issue with Recent Orders To whom it may concern, I would like to address a recent refund for my Nutribullet's breakdown cover, which was not related to my previous complaint. The main issue I am facing is the non-delivery of my Phillips travel steamer, ordered weeks ago. The delay has been frustrating, and I am still awaiting its arrival. Please refer to order numbers: ORDER # [redacted]-[redacted] and ORDER # [redacted]-[redacted]. I am disappointed by the handling of this matter by Amazon's customer service. I urge you to reinstate my Nutribullet cover, update the steamer's cover, and ensure delivery by this weekend. Thank you for your attention to this matter. Regards, Nadia Gasper

Hello team, I am concerned about a fraudulent seller account opened using my personal debit card without my knowledge. The account was created using a dormant email address, [redacted] Despite numerous attempts and providing case numbers like [redacted], [redacted], and [redacted], I have not received satisfactory assistance from customer services or seller support. I have proof that the account was accessed a month before any unauthorized transactions occurred, totaling £[redacted] from September [redacted] to 18 July this year. I have informed my bank, and they are escalating the issue to their fraud department. If this matter is not resolved promptly, I will have to take legal action to recover the funds. Yours faithfully, G Metcalfe.

Hello, I am writing with regard to my deleted Amazon seller account. I had previously requested to close my account, and was informed that it was deactivated with no further charges. However, I recently noticed a charge of about £30 (PLN [redacted].19) on my bank statement. This charge has been occurring monthly since July 27, [redacted]. Despite being unable to access my closed Amazon account, I am confused as to why these charges are still being deducted when I was assured there would be no fees. I have been unable to contact you through the seller account, as I cannot log in. I am hesitant to create a new account to avoid additional unexplained charges. Could you please clarify why these charges are being made and whether they will continue in the future? I seek assurance that my money will be refunded promptly. Additionally, I have not received any follow-up communication as promised by Amazon employees. I appreciate your assistance in resolving this matter promptly.

I believe my cat may have hitched a ride in a delivery van during an Amazon package drop-off at my neighbour's place on September 26th around 7:30 p.m. I've reached out to Amazon customer service with no luck in getting details on the van's next stops or contacting the driver. I am extremely worried, and quick information would have been more valuable. I am pleading for your assistance in obtaining the necessary details to locate my cat. The Amazon order number for my neighbour, Nick C., is [redacted]-[redacted], and the tracking ID is W[redacted]3. I'm looking to find out the driver's subsequent location after delivering to 4 Shafford Cottages, Redbourn Road, St. Albans AL3 6LB. It would be helpful if you could reach out to the driver on the 26th along that route to see if the cat escaped from the van at any point. Our family is heartbroken without our pet, and I implore you to assist in any way you can. Time is of the essence in finding him.

I came across a listing on Amazon.co.uk for a product I was interested in, but it turned out to be unavailable. The seller mentioned in the description to contact them via email. After reaching out, they claimed that Amazon would handle the payment and shipping processes. They assured me that I would receive the product within 3 days and have a 7-day trial period. I received an email from [redacted] confirming my order (#[redacted]-[redacted]) and proceeded with the payment. Can someone assist me with this order issue?