Hi,*I have ordered Welling putting mat and the item I received today. The item I ordere...

GetHuman-saso's customer service issue with Amazon.com (UK) from September 2018

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Hi,*I have ordered Welling putting mat and the item I received today. The item I ordered was a STANDARD version of mat but I received a PROFFESIONAL version which is to quick for training.*I want the delivered item to be replaced with STANDARD version.*There is not many sign of wich version of product was dispached but the mat itself it was covered with an paper envelope wich stats PRO. There is also no clear sign of a product version on your website - but if you are selling PRO version I suppose you have to putt it clearly for customer to recognise. The difference in speed is **% according to wellPutt - according to manufacturer website - what is a huge amount.*I have already placed a returning order but didn't send back a product yet.*However I woud like a product to be repleced but need a answer from you that you are willing and able to replace the product. Do you have a product in STANDARD version?

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I placed an order on Monday ** May ** for * items. One item I have received tod...Hi a refund was processed for an order. However I received the item
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-saso
Sep 7th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1452 others
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GetHuman-saso started working on this issue
Sep 7th, 2018 2:02pm