Hello, We turned to you by chat on **th of August."Vacuum Sealer Machine ,Ymiko Portable Compact Vacuum Sealing System for Vacuum and Seal *Seal ,Sous Vide Cooking Mufti-function

GetHuman-jaaszodi's customer service issue with Amazon.com (UK) from August 2018

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The issue in GetHuman-jaaszodi's own words
To return it. ... Hello,*We turned to you by chat on **th of August.*See bellow the transcript of the chat:*Hello,*Here's a copy of the chat transcript you requested: *Initial Question: Hello,*I ordered and received the follow item:*"Vacuum Sealer Machine ,Ymiko Portable Compact Vacuum Sealing System for Vacuum and Seal *Seal ,Sous Vide Cooking Mufti-function including ** Bags*Sold by Ymiko-eu".*The item doesn't work properly.*I senr * times messages to the seller through Amazon.uk website, but I didn't receive any answer.***:** AM BST Manashree(Amazon): good Morning! **Thank you for contacting Amazon. **This is Manashree and I will be happy to help you. ****:** AM BST Univtrade Hungary Kft: Hi Manashree,***:** AM BST Manashree: I am sorry to know that the product is not working, no worries, I will help you with this ***:** AM BST Univtrade Hungary Kft: Please read my opening message.***:** AM BST Manashree: Yes, I have :)*Let me quickly check what best can be done in this case for you, in the meanwhile could you confirm please the name on this account?****:** AM BST Univtrade Hungary Kft: *****@***.com***:** AM BST Manashree: Name please***:** AM BST Univtrade Hungary Kft: Univtrade Hungary Kft***:** AM BST Manashree: thank you for confirming! ***:** AM BST Manashree: How may I address you?***:** AM BST Univtrade Hungary Kft: Janos***:** AM BST Manashree: Perfect! *Janos, I will suggest you to return the item for a full refund *Would that be okay? ***:** AM BST Univtrade Hungary Kft: Yes, Please send me instruction, how to make it.***:** AM BST Manashree: Sure***:** AM BST Manashree: I will quickly go through your order, do you mind allowing * minutes. ****:** AM BST Univtrade Hungary Kft: OK***:** AM BST Manashree: As an alternative to your original payment method, you can receive your refund on Amazon Gift Voucher to expedite your funds availability. Which method would you prefer?***:** AM BST Univtrade Hungary Kft: If I should send back the wrong item, I prefer the refund the payment.***:** AM BST Manashree: Sure***:** AM BST Manashree: Return label e-mailed ***:** AM BST Manashree: Once the item receives first scan ny the carrier team, refund will be initiated ***:** AM BST Univtrade Hungary Kft: Thanks.***:** AM BST Manashree: *You are welcome. ***:** AM BST Univtrade Hungary Kft: Please inform your management about this seller, It doesn’t answer the our claims.***:** AM BST Manashree: yes, I will do that. As you are our valuable customer, I have arranged a refund ***:** AM BST Univtrade Hungary Kft: Thanks***:** AM BST Manashree: Be rest assured! *We are always for you
Because of the higher shipping cost than the credit.

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Amazon.com (UK)

"Vacuum Sealer Machine ,Ymiko Portable Compact Vacuum Sealing System for Vacuum and Seal *Seal ,Sous Vide Cooking Mufti-function
Customer service issue
Reported by GetHuman-jaaszodi
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1121 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman-jaaszodi started working on this issue
Aug 27th, 2018 1:19pm
GetHuman-jaaszodi indicated the issue is not fixed yet.
Aug 27th, 2018 2:20pm
GetHuman-jaaszodi indicated the issue is not fixed yet.
Aug 27th, 2018 2:22pm
GetHuman-jaaszodi confirmed the issue is fixed. Hooray!
Aug 28th, 2018 3:39pm

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