I received delivery of a Rion Greenhouse Base Kit today. I ordered an *x**ft base kit...

GetHuman1003607's customer service issue with Amazon.com (UK) from August 2018

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The issue in GetHuman1003607's own words
I received delivery of a Rion Greenhouse Base Kit today. I ordered an *x**ft base kit, but the delivery was a *x*ft base kit.*I do not want a refund, but I do want the wrongly delivered base kit exchanged for the correct *x**ft base kit at the agreed purchase price of £**.**.
They could make this right by honouring the original purchase of an *x**ft base kit at the price that I paid.
I have been a good customer for * years.
Emailed Amazon Customer Services. They will issue a refund, but have refused to replace the *x*ft base with the originally purchased *x**ft. This is wrong. I bought an *x**ft base that was in stock at the time (last one). I did not buy a *x*Ft base. Amazon should honour my original purchase and provide me with an *x**ft base in exchange for the *x*ft base.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman1003607
Aug 17th, 2018 - a yr ago
I have an issue with Amazon.com (UK) too
Fixed
Seen by 15 customers so far
Similar issue to 902 others
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Timeline
GetHuman1003607 started working on this issue
Aug 17th, 2018 1:17pm
GetHuman1003607 indicated the issue is not fixed yet.
Aug 17th, 2018 2:30pm
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Aug 17th, 2018 2:31pm
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Aug 18th, 2018 11:03am
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Aug 18th, 2018 3:09pm
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Aug 18th, 2018 3:12pm
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Aug 20th, 2018 2:50pm
GetHuman1003607 indicated the issue is not fixed yet.
Aug 20th, 2018 2:59pm