Paying a monthly bill for Amazon Prime when I didn't knowingly sign up for it.

GetHuman984316's customer service issue with (UK) from August 2018

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The issue in GetHuman984316's own words
I have made purchases from the website but I can't for the life of me fathom out how I subscribed to a service I had no interest in. ... Hello there.*On a monthy credit card statement, I keep getting billed by Amazon for the sum of £*.** GBP per month and the description says Amazon Prime. I have never been interested in Amazon Prime or knowingly signed up for it (I have certainly never used it) The latest deduction for this amount was on the *rd August ****. I did not use that card or authorize this transaction to my knowledge. Please help because this is happening every month. I have managed to find the 'end Prime membership' section of the website, but I would still like to know how many months I have been billed for a service I did not use and never wanted to sign up for. Would it be possible to at least get the August payment refunded?**Regards,*Philip Williams
I*m always very careful with things like this and I have been paying £*.** unnecessarily for X number of months.
To get refunded for August would be a start. I have managed to locate the button to end the Prime membership.
I have been a customer for possibly ** years.
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Amazon Prime Membership
Customer service issue
Reported by GetHuman984316
Aug 13th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 807 others
0 customers following this
Items needed
Order number
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Email address on the account (if applicable)
Name on account


GetHuman984316 started working on this issue
Aug 13th, 2018 6:21am
GetHuman984316 shared this issue with followers on Twitter
Aug 13th, 2018 6:28am

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