Order Number ***-*******-*********My Name is Geoff Hall. My e mail is *****@***.com**Y...

GetHuman-gkhall's customer service issue with Amazon.com (UK) from August 2018

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Order Number ***-*******-*********My Name is Geoff Hall. My e mail is *****@***.com**You have all my details on your system and I have been a regular customer of Amazon for many years. Unfortunately I have to make a complaint.**On Saturday I ordered a Bosch hedge trimmer as shown by the above reference I also ordered * small items in addition and these will be sent from other associated dealers. The hedge trimmer cost £*** and when placing my order I took the greatest care to ensure I did not join Amazon Prime. Even after the greatest care, when I placed my order to my dismay and annoyance I had joined Prime. I was informed my hedge trimmer would be delivered today. I made myself available but no delivery was made. I have just looked on your website and now told I should have a delivery sometime between the **th and **th of August. So much for Amazon Prime which I didn't want in the first place. The delivery 'service' DPD had my trimmer yesterday but at no time today was the out for delivery box ticked. I looked on line and this organisation has numerous very bad reviews. Why is Amazon still using them? From the recent comment on my orders to contact you if there is no delivery suggests there is a serious problem with this organisation and the delivery of my order.**I find the current situation totally unacceptable. Would you please contact DPD and find out when my trimmer is going to be delivered stating the day and within a * hour time slot?**If this is not possible then will you please cancel my order and refund in full the purchase price to my credit card?**Finally will you please cancel my unwanted Amazon Prime membership and refund any extra money you have taken off my card as well as ensuring I do not have any repeat problem having to exit Amazon Prime?**Thank you**G K Hall
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-gkhall
Aug 12th, 2018 - 7 mons ago
I have an issue with Amazon.com (UK) too
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Aug 12th, 2018 9:27pm