Hello, **I’m messaging on behalf of my parents as they’re having trouble singing into t...

GetHuman-darianne's customer service issue with Amazon.com (UK) from August 2018

3 views
 | 
802 similar
 | 
0 following
Help with my Amazon.com (UK) issue
First: share to improve GetHuman-darianne's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-darianne's next move: talk to Amazon.com (UK) when they open.
Amazon.com (UK)'s call center is closed now. We will send GetHuman-darianne a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-darianne may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-darianne's own words
Hello, **I’m messaging on behalf of my parents as they’re having trouble singing into there account.**The email they used to set up there amazing is ‘*****@***.com’ unfortunately when we try to sign in it says no email exists for an account, we also made a phone call regarding this and the person we spoke with said the exact same that there is no account under that email.**Only problem is now, we have amazon fire tv stick and I have signed up for a subscription for HayU for a * day Free trail which is fine but I cannot get into the account to cancel the subscription otherwise I’m going to end up paying £*.** every month for something I may not even use.**We have tried everything to help show us what email we use for our amazon fire stick and even the amazon account which we purchase things through.**Is there any way that we can prove identity for an account to be able to access it or to be able to know what email we even use for our amazon account?
GetHuman-darianne did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman-darianne fixed the problem
We are waiting for GetHuman-darianne to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-darianne fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman-darianne
Aug 12th, 2018 - a yr ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 3 customers so far
Similar issue to 802 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-darianne started working on this issue
Aug 12th, 2018 3:56pm