Hello, **I’m messaging on behalf of my parents as they’re having trouble singing into t...

GetHuman-darianne's customer service issue with Amazon.com (UK) from August 2018

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The issue in GetHuman-darianne's own words
Hello, **I’m messaging on behalf of my parents as they’re having trouble singing into there account.**The email they used to set up there amazing is ‘*****@***.com’ unfortunately when we try to sign in it says no email exists for an account, we also made a phone call regarding this and the person we spoke with said the exact same that there is no account under that email.**Only problem is now, we have amazon fire tv stick and I have signed up for a subscription for HayU for a * day Free trail which is fine but I cannot get into the account to cancel the subscription otherwise I’m going to end up paying £*.** every month for something I may not even use.**We have tried everything to help show us what email we use for our amazon fire stick and even the amazon account which we purchase things through.**Is there any way that we can prove identity for an account to be able to access it or to be able to know what email we even use for our amazon account?
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-darianne
Aug 12th, 2018 - a yr ago
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Seen by 3 customers so far
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GetHuman-darianne started working on this issue
Aug 12th, 2018 3:56pm