I noticed a few weeks ago that £** had been taken out of my account by Amazon to pay fo...

GetHuman974884's customer service issue with Amazon.com (UK) from August 2018

Help with my Amazon.com (UK) issue
The issue in GetHuman974884's own words
I noticed a few weeks ago that £** had been taken out of my account by Amazon to pay for prime membership. My husband has also got prime membership and we both live in the same household. I know I was added to that a while back. I then looked at my bank statements and saw that £** had also been taken the year before. I phoned a "helpline" and spoke to somebody called Rachael who wouldn't give her surname. I was promised that they could return £** (only one payment) which, rather than argue with a foreign call center I accepted, to my account within a few business days. This was * weeks ago, and I am losing any hope that the money will be returned. My husband and I have separate accounts with Amazon but I am included on his prime membership. Please sort this out for me.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman974884
Aug 10th, 2018 - 7 mons ago
I have an issue with Amazon.com (UK) too
Fixed
Seen by 1 customer so far
Similar issue to 779 others
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Items needed
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Email address on the account (if applicable)
Name on account
Timeline
GetHuman974884 started working on this issue
Aug 10th, 2018 1:21pm
GetHuman974884 indicated the issue is not fixed yet.
Aug 10th, 2018 1:24pm