When downloading books onto the kindle how are they paid for when there is zero balance...

GetHuman-carol_ri's customer service issue with Amazon.com (UK) from June 2018

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The problem: When downloading books onto the kindle how are they paid for when there is zero balance gift card
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-carol_ri
Jun 2nd, 2018 - 6 mons ago
I have an issue with Amazon.com (UK) too
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Seen by 5 customers so far
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Timeline
GetHuman-carol_ri started working on this issue
Jun 2nd 3:50pm
GetHuman-carol_ri indicated the issue is not fixed yet.
Jun 3rd 4:18am
GetHuman-carol_ri confirmed the issue is fixed. Hooray!
Jun 4th 4:54am