Hello,*Here's a copy of the chat transcript you requested: *Initial Question: For the l...

GetHuman713516's customer service issue with Amazon.com (UK) from May 2018

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The issue in GetHuman713516's own words
Hello,*Here's a copy of the chat transcript you requested: *Initial Question: For the last set of books that I ordered on May **th my credit card was deducted * times***:** AM PDT Nimfa(Amazon): Hello, my name is Nimfa. I'm here to help you today.*I am sorry to hear that you were charged three times for the books you oredered, let me check that and help you.***:** AM PDT Nimfa: Can I please have the titles of the books?***:** AM PDT Richard Cunningham: I have * different order numbers***:** AM PDT Richard Cunningham: The Sword of Cartimandua Book series***:** AM PDT Nimfa: I checked your account now Richard and it shows that it is under amazon.co.uk. The reason I am not able to see any orders on this account.*I am from amazon.com and it is giving us limited access to your accouts.***:** AM PDT Richard Cunningham: Order numbers D**-*******-**********:** AM PDT Nimfa: I am sorry I will not be able to check, however if you give me also the order numbers I will send an email to amazon.co. uk so they can check.***:** AM PDT Richard Cunningham: D**-*******-**********:** AM PDT Nimfa: thanks.***:** AM PDT Richard Cunningham: D**-*******-**********:** AM PDT Nimfa: Are you in UK right now?***:** AM PDT Richard Cunningham: No I am in the Philippines but I still use my UK Kindle a lot for reading***:** AM PDT Nimfa: I have sent the three orders and these three are of the same titles, right?*thanks.***:** AM PDT Nimfa: I also said you were charged thrice for the books.***:** AM PDT Richard Cunningham: It is a series of books ** titles***:** AM PDT Nimfa: The amazon.co.uk site will send you a reply regarding the issue, it will indicate there what you need to do.***:** AM PDT Nimfa: Also since I have placed order numbers there, it is possible that they will make an action on them.*You will receive a response from them within ** hours.***:** AM PDT Richard Cunningham: OK thank you***:** AM PDT Richard Cunningham: Please send me a copy of what you sent to Amazon UK***:** AM PDT Nimfa: sure.*I'll send to your email?***:** AM PDT Richard Cunningham: Yes please***:** AM PDT Nimfa: sure, you can now check what I sent to the site.*No worries Richard, your issue will be fixed.***:** AM PDT Richard Cunningham: OK thanks***:** AM PDT Nimfa: Once the site receives the note, they will make action on it.* you're welcome! Would there be anything else that I can help you with?****:** AM PDT Richard Cunningham: Not today thanks***:** AM PDT Nimfa: Please don’t forget to click on “End Chat” to properly close this window. Thank you. Take care!*Bye Richard, and have a good day and you're welcome!***:** AM PDT Richard Cunningham: Bye you to***Thank you.*Amazon.com*I chatted with a agent from Amazon International she told me that A UK would be in touch yesterday but nothing.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman713516
May 24th, 2018 - 8 mons ago
I have an issue with Amazon.com (UK) too
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GetHuman713516 started working on this issue
May 24th, 2018 3:40am