Background screen have a permanent and impossible to remove description

GetHuman-vigilant's customer service issue with Amazon.com (UK) from April 2018

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The issue and preferred resolution, in GetHuman-vigilant's own words:
The problem I ran into: Background screen have a permanent and impossible to remove description
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Amazon.com (UK)

Amazon Kindle *" HD tablet
Customer service issue
Reported by GetHuman-vigilant
Apr 17th, 2018 - 3 mons ago
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Timeline
GetHuman-vigilant started working on this issue
Apr 17th 2:08pm