Wrong size sent (** EU-**US), need the right size (** EU-** US) before fourth of April to go on my ski trip. (order*: ***-*******-*******)

GetHuman2615304's order change request issue with Amazon.com (Germany) from March 2019

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The issue in GetHuman2615304's own words
Get ** EU (** US) boots ... Dear Sir*Madam,*Upon consulting with you through message, I ordered ** EU size Burton Ruler BOA Black Snowboard boots (order*: ***-*******-*******). In Burton boots ** EU corresponds to ** US. However, even though I explicitly pointed out that in your system ** EU is shown as ** US, you guided me to buy based on EU number (** EU). In the end, I received boots of size ** EU (** US).*We are going to leave for a ski trip abroad on April *th, and this boot was my boyfriend's birthday present. Since, I have lost precious time for this wrong delivery, and you do not seem to have ** EU anymore, I need your special attention to correct this error. It is very important for me to receive Burton Ruler BOA Black Snowboard boots of size ** EU that correspond to ** US in the Burton size chart before fourth of April. I can return the wrong sized pair based on your instructions anytime. Thank you for your attention.**Kind Regards
They have wrong size chart. When I ordered ** EU * ** US, the order seems as ** EU * ** US on amazon system.
Need the right size (** EU-** US) before fourth of April **** to go on my ski trip. This is a birthday present for my boyfriend, if it comes late it will be useless because we will be gone to holiday.
For over five years, I have been shopping from Amazon.
I also started a return with change request. I tried to explain the issue in *** characters, and wanted ** EU again. But, since the size chart is wrong, I am not sure they would understand it.
I have an issue with Amazon.com (Germany) too
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Amazon.com (Germany)

Burton Herren Ruler Boa Black Snowboard Boot, schwarz(Black), ** EU
order change request issue
Reported by GetHuman2615304
Mar 28th, 2019 - a mon ago
I have an issue with Amazon.com (Germany) too
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Seen by 2 customers so far
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Timeline
GetHuman2615304 started working on this issue
Mar 28th 9:50am