Hello,*I am a Nanny working for the family where all of our Amazon parcels are delivere...

GetHuman-fyrstar's customer service issue with Amazon.com (Germany) from December 2018

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The issue in GetHuman-fyrstar's own words
Hello,*I am a Nanny working for the family where all of our Amazon parcels are delivered.*I am writing to make a formal complaint against a DPD delivery driver. *A delivery of * parcels was made on **.**.**** at **:***Tracking I.D: ***************There was no one home at that time and although * of the parcels fitted through the mail box slot, the largest item (Normani US Assault Pack Backpack, Order * ***-*******-*******) was far too big to fit. It was pushed through the mail box so hard that the Driver has broken the outer golden metal rim away from the screws holding it in place and just left the pieces on the concrete wall underneath. The Driver left no note or letter and just drove away! *As it was dark when we returned home, we did not see the damage until this morning as the Housekeeper arrived for work.*As you can imagine, the owners of the Mail box are furious!*This is absolutely disgraceful behavior and intolerable from an Amazon delivery company. The mail box is located at the entry gate at the front of the property and set off to the side, integrated in to the cement walls of the electronic gates and is very expensive. We are really not sure it can be fixed or how much that will cost! *I have taken photographic proof of the damage should you need to see it but something has to be done please. We cannot leave it as it is because our mail etc is not safe.*Please contact me as soon as possible about this. *I am also able to be reached on my English mobile phone: *(****)***********(This costs the same to call as a German mobile).*Thank you for your time.**Yours Sincerely,**Donna Hooper*(Amazon customer since **** in Germany)

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Amazon.com (Germany)

Customer service issue
Reported by GetHuman-fyrstar
Dec 7th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 845 others
0 customers following this


GetHuman-fyrstar started working on this issue
Dec 7th, 2018 10:58am

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