URGENT: Order no ***-*******-*********I received the following message * h ago, without...

GetHuman-jmitsou's customer service issue with Amazon.com (Germany) from December 2018

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URGENT: Order no ***-*******-*********I received the following message * h ago, without been able to reply describing the issue :**Sie haben eine Nachricht erhalten. Bestellnummer ***-*******-*******: * of *,* x Dental Chirurgischer Fernglas Lupen Nickel Rahmen Stegstifte *Camera* *ASIN: B**ME*U*HC* *Nachricht:*Hallo,*Wir entschuldigen uns f*r die Unannehmlichkeiten. Wir haben die Versandkosten bezahlt, bevor wir Ihr Paket verschickt haben. Vielleicht ist die Abgabe f*r die Steuerpflicht. Wie viel verlangen sie von Ihnen? Wir werden unser Bestes geben, um mit Ihnen zusammenzuarbeiten. Wir freuen uns, bald von Ihnen zu h*ren.**Mit freundlichen Gr**en,**Anna* **Hat dies Ihr Problem gel*st? * Ja * Nein ** Nachricht melden ***…………….**So, I am sending my answer here:**Dear Anna**Thank you for your email.*They require additional ** euros as custom fees.*As you can see in the final page (last step) when I placed the order (no****-*******-*******) there was no any warning for additional costs of any kind.*Also, in the same page amazon appears as the final seller of the item and there no any indication that the seller is a third party.*I am an amazon customer for years (amazon.com) and I have chosen amazon.de this time because of the E.C market (no custom control).**In any case, the cited information is misleading and to my experience, it is the definition of fraud.*If this issue won*t be resolved wright away, I will report the case to amazon US and to Greek authorities responsible for the European commercial issues.**Regarding the order no****-*******-******* I did placed it by mistake in my effort to investigate why I am asking to pay additional costs for the first order. I immediately have asked from you through the chatting box to be cancelled.****Please reply in English if possible***Regards **Dr. J D Mitsou MD, PhD*Athens Greece
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman-jmitsou
Dec 6th, 2018 - a mon ago
I have an issue with Amazon.com (Germany) too
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Dec 6th, 2018 6:03am