Hi,*I return a product because it was not working, I do a process of change to receive...

GetHuman1637929's customer service issue with Amazon.com (Germany) from November 2018

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The issue in GetHuman1637929's own words
Hi,*I return a product because it was not working, I do a process of change to receive an other one.*The charge price to send back was estimated by amazon at *.** euros but the real cost of sending back the product cost me **.** Euros.*I ask you to provide me an email where i can send you the prove of cost for the sending back and want you to confirm me that you will refund me of the total cost of transport. (**.** euros and not only *euros).*Thank you for your understanding.*Please not an email automatic with no answer possible I need to be able to respond back.
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman1637929
Nov 27th, 2018 - 9 mons ago
I have an issue with Amazon.com (Germany) too
Not resolved
Seen by 4 customers so far
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GetHuman1637929 started working on this issue
Nov 27th, 2018 4:29pm