I'm trying to update my payments information into my account. I had ordered for some mo...

GetHuman-pripelle's customer service issue with Amazon.com (Germany) from September 2018

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I'm trying to update my payments information into my account. I had ordered for some motorcycle stuff from Amazon Germany in my account but my boyfriend is the one who was going to pay in his credit card. For security reasons, the system blocked my account (the name in the credit card was from a boy - Leonardo Gomes and not mine). Ok, I understand. Now, I'm trying to unlock my account, update the info with my own credit card information, or even send my credit card extract, as previous asked from Amazon but the account is so so blocked that I can't to even this.*I just want to conclude the order, pay for it using my credit card and then deliver it to Germany. Could you please help me?*Thanks, regards.
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman-pripelle
Sep 26th, 2018 - 2 mons ago
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GetHuman-pripelle started working on this issue
Sep 26th 2:20am