I received an email with the ff:***Hello,**There was a problem confirming your payment...

GetHuman-karlaust's customer service issue with Amazon.com (Germany) from September 2018

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The issue in GetHuman-karlaust's own words
I received an email with the ff:***Hello,**There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.**To resolve this issue, we need to verify a recent statement for your VISA ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions.**The following information must be clearly displayed on the statement:*-- Your name and billing address.*-- The last * digits of the card number. For your protection, make sure that only the last * digits are displayed.**We will review your statement and respond within ** hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.**We are sorry for any inconvenience this may have caused.**We ask that you not open new accounts because any new order that you place may be delayed.**Sincerely,*Account Specialist***It seems like the email is asking me to login in my account to upload the statement they wanted to see, but the thing is I cannot login in my account because they locked it! I tried responding to the email but still haven't got a response. The thing is I would need soon the things I ordered in * days, so I don't want to get it delayed.

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Amazon.com (Germany)

Customer service issue
Reported by GetHuman-karlaust
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 517 others
0 customers following this

Timeline

GetHuman-karlaust started working on this issue
Sep 16th, 2018 5:01pm

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