I purchased a Denver CD player DMP-***, delivered *******. Order no...

GetHuman-greerand's customer service issue with Amazon.com (Germany) from August 2018

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The issue in GetHuman-greerand's own words
I purchased a Denver CD player DMP-***, delivered *******. Order no.***-*******-******. The maximumI sound level is so low as to be almost inaudible. I tried several other speakers but the outcome was the same. Experts said that the problem is with the CD player.I contacted the supplier, but he told me to contact ebay*amazon. I cannot log-in to amozen de website.I realise that the return date is out of time, but I have been trying to resolve this without having to send it back. In any case, isn't the player covered by some sort of guarantee?
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman-greerand
Aug 24th, 2018 - 4 mons ago
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GetHuman-greerand started working on this issue
Aug 24th 9:32am