Order * ***-*******-******* *I paid EUR **,** on Aug *, ****. The order was confirmed a...

GetHuman970279's customer service issue with Amazon.com (Germany) from August 2018

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The issue in GetHuman970279's own words
Order * ***-*******-******* *I paid EUR **,** on Aug *, ****. The order was confirmed and shipment is en route. Yesterday I received an email stating "The payment for this order could not be completed." and I have been asked to pay EUR **.** at the latest by **.**.****. Please explain why do I have to pay the extra charge of EUR *? And how did the order get confirmed if my payment didn't go through?
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman970279
Aug 9th, 2018 - a yr ago
I have an issue with Amazon.com (Germany) too
Seen by 7 customers so far
Similar issue to 366 others
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Items needed
Name on account
Billing address
Phone number
Email address
Order number
GetHuman970279 started working on this issue
Aug 9th, 2018 12:06pm
GetHuman970279 indicated the issue is not fixed yet.
Aug 12th, 2018 3:08pm