Hello,**On **.*.**** I accidentally ordered two identical items - see order...

GetHuman682231's customer service issue with Amazon.com (Germany) from May 2018

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The issue in GetHuman682231's own words
Hello,**On **.*.**** I accidentally ordered two identical items - see order * ***-*******-*******. The one item was sent back by DHL over two weeks ago. But I have not received a refund for that item.**I think the problem is maybe, that I selected the wrong reason for returning. This is the mail I got from Amazon on **.*.****:**"Hello, *Thanks for using our Online Return Centre. As the item was sent to you in addition to the original order by mistake, we won't issue a refund for this return. Thank you for returning the item.*"**Please contact me urgently to resolve this matter. Thank you.**Kind regards,*Simon Bowen
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman682231
May 14th, 2018 - 10 mons ago
I have an issue with Amazon.com (Germany) too
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GetHuman682231 started working on this issue
May 14th, 2018 2:02pm