Dear Amazon,*I had ordered one " Damen Uhren, Damen Armbanduhren KUXIEN Ultra D*nne Uni...

GetHuman-samaneh's refund request issue with (Germany) from May 2018

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Dear Amazon,*I had ordered one " Damen Uhren, Damen Armbanduhren KUXIEN Ultra D*nne Unisex Analoge Quarz Armbanduhr,Edelstahl Kleid Quarzuhr,Einfache Casual Armbanduhr f*r Frauen M" Sold by: KUXIEN- Store* and I received two. I sent the additional one back and I received the return confirmation email: Hello,*Thank you for returning the item you received in addition to your order ***-*******-*******. As this item was sent to you in addition to original order by mistake, we'll not issue a refund. We've received the item and your return is now complete.*I checked my bank account today and I noticed that I have paid for both of them and no refund yet!*Would you please consider my case and help me to receive **,** euro for the second watch back?*Best regards,*Samaneh Behjati
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refund request issue
Reported by GetHuman-samaneh
May 3rd, 2018 - a yr ago
I have an issue with (Germany) too
Not resolved
Seen by 4 customers so far
Similar issue to 1290 others
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GetHuman-samaneh started working on this issue
May 3rd, 2018 10:03am
GetHuman-samaneh indicated the issue is not fixed yet.
May 7th, 2018 3:22pm