Before contacting them, items GetHuman5381894 may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman5381894's own words
I am trying to log into my account and buy some firelighters as well as change a subscribe and save order. However, I seem to have * accounts (one, closed in **** by you for an unknown reason on *****@***.com) and another (on *****@***.com) which is active with you (though Virgin net no longer exists) but for which I have lost*forgotten the password (I am disabled and the carer for my paralysed wife - we are both pretty doddery!)). A long and helpful talk with your colleagues earlier this afternoon resulted in the advice to open a new account with a new email (*****@***.com) and then contact your change account team to ask for the virgin account details and orders to be transferred to the new btinternet account. However, I do not know how to open a new account. Can you help, please?
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