Hello*This morning i need to reset my password for my amazon account to purchase an aud...

GetHuman-alanahch's customer service issue with Amazon UK from September 2020

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The issue in GetHuman-alanahch's own words
Hello*This morning i need to reset my password for my amazon account to purchase an audio book. Now i cannot access my amazon account or amazon prime or merch-amazon because it is asking for confirmation of an ap with my phone number on a iPad that i no longer use and the iPad has no sim so is not connected to the iPad ap.**i charged up the iPad and looked at the ap which i haven't used for so long i didn't even remember i had an app on there . There is no verification code.**I cannot get passed this verification request so i cannot access any of my amazon accounts.**This is very frustrating .. **Why can't i verify via my phone or email ? why are you requesting verification from a really old ap which if you check your records you will see i have not used in years!!**please help me

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Amazon UK

Customer service issue
Reported by GetHuman-alanahch
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 7275 others
0 customers following this

Timeline

GetHuman-alanahch started working on this issue
Sep 25th, 2020 8:12pm

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