Amazon UK Customer Service Issues

I have been waiting all afternoon for 3 deliveries that were scheduled to arrive today. One of the items, a thermometer, is urgently needed as I am currently self-isolating. To my surprise, when I checked the delivery status just now, it shows that all 3 packages were delivered at 2:05pm. No delivery person knocked on my door, otherwise I would have definitely heard it. Over the past few weeks, I've received 5 deliveries, and each time the delivery person made sure I received the package. However, today there was no interaction. I am confused about the status of my deliveries. If there was a mistake in the system and they have not actually been delivered, I understand. Otherwise, I would appreciate it if Amazon could either replace the missing items or refund me for the undelivered packages.

I ordered a product from Amazon, the K2 Explorer kayak, with the promise of next day delivery. However, after placing the order, I received an email stating a delivery timeframe of 2 weeks. Customer support was unhelpful, suggesting I ask for a refund instead of addressing the misleading delivery information. Despite assurances of expedited dispatch, my order status remained unchanged for 3 days. The seller's page initially mentioned delivery before May 29th, then kept extending the delivery dates while my order status fluctuated between May 22nd and June 12th. As a Prime member, I noticed the item going out of stock. Contacting support again, I was informed that nothing could be done since it was now out of stock, even though it was in stock when I placed my order. I provided three screenshots as evidence, one showing promised free next day delivery and two displaying the changing delivery dates on their selling page. Despite clear proof, support dismissed my concerns and abruptly ended the chat. I was repeatedly offered a refund when all I want is to receive the product as promised. It has been a frustrating and disappointing experience, and I hope for a resolution soon.

I had printed an Amazon returns label for Hermes to collect a faulty item. When I contacted Hermes to arrange the pickup, the automated system kept saying the 16-digit code was "not valid." After struggling for about an hour, I gave up and called a different number to print a new label. Despite sending the item to the same address and following the same process, I was asked to pay over £7 for the collection, which surprised me as I believed Amazon returns were free. I am 83 years old, self-isolating, and found this experience very stressful. Can someone please clarify this situation for me? Thank you.

Dear Customer Service, I am writing to express my disappointment with how my recent purchase was handled and the condition of the product I received. I am a regular Amazon shopper drawn to the customer service reputation, but this experience has been unsatisfactory. I placed an order expecting delivery on May 22, [redacted], per the website. Unlike my usual experience, the payment was not immediately deducted from my bank account, leading me to question if the order processed. Attempting to reach customer service for clarification was difficult, and the eventually delayed delivery was disappointing. Upon receiving the item today, I discovered the packaging was previously opened, and the product lacked the expected new condition, causing further disappointment. I am frustrated by the lack of timely assistance from customer service via phone or email. This experience does not align with Amazon's customer-centric reputation. I hope to hear about the steps being taken to address this issue promptly. Sincerely, [Initials]

Hello, I am a customer who ordered an item from Amazon a few months back. Unfortunately, the product I received was faulty. I reached out to the supplier for a refund, but I have not seen the refund reflected in my bank account. I contacted them via email, and they replied stating that the payment has been refunded in full. The order number is [redacted]-[redacted]. During the period between my purchase and delivery of the item, I had to cancel my credit card due to suspected fraud. I obtained a new credit card. When I requested a refund after receiving the faulty product, the supplier mentioned they had refunded the amount. Could the refund not reflecting in my account be due to the change in credit cards? Thank you for assisting me in resolving this matter. Regards, Eleni H.

Dear Customer Service, I received a delivery of the "Game of Thrones" series 8 at my address in Brighton, but the order was placed using my email by mistake. The order details are as follows: Order Number: #[redacted]-[redacted] Order Placed: May 21, [redacted] Item Subtotal: £75.83 VAT: £9.17 Order Total: £84.00 Delivery Date: When becomes available As this order was not mine and I did not place it, I kindly request a refund for the total amount. I attempted to do so from the order confirmation without success due to my impaired vision. I am an 85-year-old long-time customer of Amazon, and dealing with this issue is challenging for me. I would greatly appreciate a prompt response to resolve this matter and ensure I do not lose the money. Please ensure all future deliveries are sent to my address only, which can be found on my account information. Sincerely, Mrs. Carol Moore

I returned an item for a refund on 27/04/[redacted]. It was received at the return address on 04/05/[redacted] at 11:55 am via recorded delivery. The item number is [redacted]-[redacted] for fitted sheets. I have tried to follow the established procedures, but there has been no communication from the seller or your end. Please assist me in getting my refund processed for the returned item. Due to lockdown measures, my household has heavily relied on Amazon for purchases during this time because a family member has health issues and we are unable to go out. As a Key Worker, my time is limited to essential outings for food and medications only. Your prompt attention to this matter and processing the refund to my original payment method would be greatly appreciated. Regards, A Disappointed Customer

Hello, I noticed a charge for £63.30 from Amazon Market Place on my account on May 22, [redacted]. I did not make a purchase for this amount, and it does not show in my orders. I am concerned someone may have used my account without my authorization. Could this be a result of phishing? I would appreciate prompt assistance in resolving this matter to prevent further unauthorized charges. I am a Prime member. I hope to have this resolved quickly. Thank you in advance. Sincerely, M. Maun

I recently contacted Amazon regarding unauthorized charges from Amazon Marketplace on May 22, [redacted]. £63.30 was deducted from my account without any corresponding order. I am concerned about this issue and want to prevent it from reoccurring. Please advise on the necessary steps to rectify this and prevent future unauthorized transactions.

I made an error by creating a return label that needs to be taken to a store instead of having Hermes pick up the item. I am struggling to cancel the original label to create the correct one. I have been unsuccessful in finding help on Amazon's website or speaking to a customer service representative. As a self-isolating disabled senior, this situation is quite frustrating for me. - Geoff B.

Order ID: [redacted]-[redacted] I purchased 2 Lifeiyan Fairy Lights on January 7, [redacted], from Amazon. The notice on my account showed the package is delayed due to Covid-19. Despite the seller claiming it was delivered and signed for in Ireland, I haven't received it. I contacted the post office and verified that the tracking number provided is not valid and the package never arrived. The seller is uncooperative and insists it was delivered. I am frustrated and considering reaching out to Amazon for assistance.

Subject: Unauthorized Charges on Amazon Prime Account I am writing to address an issue with my Amazon Prime account. Recently, I discovered unauthorized charges of £7.99 per month dating back to July 30, [redacted]. I was unaware of these transactions until I checked my account. Despite attempting to contact customer service, my calls were disconnected. I kindly request a refund for these unauthorized charges. I appreciate your prompt attention to this matter. For record-keeping purposes, please respond to this email address. Yours sincerely, Jagar M. [redacted]@gmail.com 24 Clos Goch Pentyrch Cardiff CF15 9RA

I recently received the juicer I ordered last week. While the juicer arrived as expected, the coffee I ordered along with it did not. My Amazon orders profile shows that the coffee has been delivered, but I have not received it. In the past, I received multiple items in one box without any problems. I have been charged for the coffee that is marked as delivered, but it is missing from my order. I would appreciate it if you could assist me in resolving this issue.

Subject: Follow-Up Needed for Order #[redacted]-[redacted] Hello, I am reaching out in reference to my recent order, #[redacted]-[redacted]. On June 3rd, [redacted], I had a conversation with one of your staff members regarding an issue related to this order. After that, I received an email from the seller via Amazon UK stating that they would be sending a courier to collect the return. It has been 5 days since that email, and there has been no further communication from the seller nor any contact from a courier regarding the return. I kindly request that a reminder email be sent to the seller. It is essential for me to have clarity on when the courier will come to collect the return, as the uncertainty is causing inconvenience. Thank you for your assistance in this matter. Best regards, [Initials]

I recently changed my password and now find myself locked out of my account. The system prompted me to provide part of my debit card's expiration date, which belongs to an old card I no longer possess, leading me unable to proceed. I've attempted to reach out to your customer service team but have encountered significant difficulty in doing so, which is quite frustrating. If I do not receive a response within the next 24 hours, I will have to resort to contacting trading standards to address this issue.

Hello, I discovered a week ago that my Amazon account is blocked after receiving an email that I had to translate. I tried to respond as instructed in the email, but it didn't work. I am confused because I usually shop on Amazon.fr, not co.uk. I have a Freebox Delta subscription since mid-April, which includes Amazon Prime, and it's blocked by co.uk. I suspect I may have been hacked ever since my wife used my card to buy toys at a shop in Béziers called Claires, where we found a charge in dollars with foreign fees. Subsequently, I was debited twice in dollars marked by Prime Amazon, and I was unable to get a refund for these amounts, so I blocked the payments. However, I want to appeal the block on the co.uk account that I did not create since I am based in .fr, and this issue is affecting me. The blocked account is [redacted]@orange.fr, and it is affecting all my Freebox Delta benefits. Thank you for doing your best to assist me or for contacting me by phone or email, ensuring that I can respond because the received email does not allow replies. Thank you for your understanding. My mobile number in France is [redacted].

I have been experiencing an ongoing financial problem since the 12th of June and have spent over 3.5 hours in live chat with Amazon across 4 agents. Amazon charged a total of £[redacted].34 from my gift card balance for various orders made on the 12th of June. During these orders, I had approximately £15 in gift card credit and my bank account was charged 6 times at £25 each. The total value of the 22 orders was approximately £[redacted].43. The total balance due after deducting the existing gift card credit was £[redacted].73, which was reflected as pending on my bank statement on the 12th of June and later moved to the 15th of June. Despite assurances from Amazon, my bank cannot adjust or stop this pending payment, which needs to be resolved by Amazon. If Amazon withdraws the £[redacted].73 from my bank account, I will have significantly overpaid by about £[redacted]. I urgently request a manager to call me as I am considering seeking legal advice through my solicitor regarding this matter. Sincerely, Julie.

Two fraudulent transactions were made on my account on Friday, June 12th. One was for the purchase of Apex Legends [redacted] coins, PC download, worth £9.99, and the second transaction was for Apex Legends [redacted] coins, PC download, valued at £34.99. I promptly reported this issue to Amazon through live chat within 39 minutes of the transactions taking place. Both transactions were made using credit from my gift voucher. Since then, I have changed my password twice in response to emails received from Amazon. I am seeking information on how the reimbursement can be made to my gift card. Despite contacting Amazon via live chat, I have only been informed that the matter will be forwarded to the relevant teams for investigation, yet I am still awaiting updates and have not received a reimbursement to my gift card account.

I have been attempting to get a refund for a monitor for weeks through Amazon. The collection was scheduled multiple times, but the drivers refused to take the item on four separate occasions. I was informed by several customer service representatives that dropping off the item was not an option and that I could arrange my return for reimbursement. Following their advice, I used Parcelforce to send back the monitor, it was delivered yesterday. I have provided Amazon with all the necessary evidence of the delivery, but today I received an email stating they do not refund if a return is arranged independently. Despite being out of pocket by [redacted] pounds, Parcelforce confirmed the delivery on the phone.

Dear Amazon UK, I am writing to address issues with the carrier service in Kuwait for my recent order #[redacted]-[redacted]. Tracking the parcel took 9 days for an update, and the expected arrival date of 6/21 has now been extended. This delay is causing discomfort and inconvenience. Other carriers like DHL and FedEx provide reliable and timely service in the region. I would like to share a photo illustrating the current situation with UPS in Kuwait, with temperatures exceeding 50 degrees. I hope Amazon can address these concerns for its loyal customers and reconsider using certain carrier services. Sincerely, S.