Id ordered a product on amazon (k* explorer kayak) Which clearly stated next day delive...

GetHuman4865355's customer service issue with Amazon UK from May 2020

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The issue in GetHuman4865355's own words
Id ordered a product on amazon (k* explorer kayak) Which clearly stated next day delivery before ordering, so i placed my order and received an email with a delivery time frame of * weeks, so i contacted customer support only to be told not to worry about it or do i want a refund, nobody would actually help me with their misleading advertising about the delivery, they'd said they would speed up dispatch but this was * days ago, i contacted them again and asked about dispatch to then get told to contact my bank, even though they had already taken my money, i still contacted my bank and had no problem with them what so ever and realised they were sending me around in circles and obviously lying. Over the * days i check the selling page of this item, and it states delivery before the **th may, then changes to delivery before the *nd june, then *th, and so on, while my order is sitting at **nd may-**th june for some unknown reason, and being a prime member, i then notice the item goes out of stock so i contact them again only to be told theres nothing they can do as its out of stock, but when id ordered mine it was in stock, through all of this i had attached * screenshots for them, one of them stating free delivery by tomorrow on my order, and * screenshots of their selling page changes delivery dates. I am dismissed and told it doesnt say that, eveb though it clearly does and even decided to put a big orange ring around where it had stated next day delivery on my order, after this i have them just disconnect from the support chat, and somebody else connects, again asking me if i want a refund, when all i want is what i paid for and for the delivery to be what they had stated. I hope someone can help as they've treated me disgustingly even after sending them proof of what their selling page states.

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Amazon UK

Customer service issue
Reported by GetHuman4865355
May 24th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 7539 others
0 customers following this

Timeline

GetHuman4865355 started working on this issue
May 24th, 2020 8:25pm
GetHuman4865355 shared this issue with your circles on Google+
May 24th, 2020 8:26pm
GetHuman4865355 indicated the issue is not fixed yet.
May 24th, 2020 8:27pm
GetHuman4865355 indicated the issue is not fixed yet.
May 24th, 2020 8:27pm
GetHuman4865355 indicated the issue is not fixed yet.
May 24th, 2020 8:27pm
GetHuman4865355 indicated the issue is not fixed yet.
May 24th, 2020 8:27pm