Id ordered a product on amazon (k* explorer kayak) Which clearly stated next day delivery before ordering, so i placed my order and received an email with a delivery time frame of * weeks, so i contacted customer support only to be told not to worry about it or do i want a refund, nobody would actually help me with their misleading advertising about the delivery, they'd said they would speed up dispatch but this was * days ago, i contacted them again and asked about dispatch to then get told to contact my bank, even though they had already taken my money, i still contacted my bank and had no problem with them what so ever and realised they were sending me around in circles and obviously lying. Over the * days i check the selling page of this item, and it states delivery before the **th may, then changes to delivery before the *nd june, then *th, and so on, while my order is sitting at **nd may-**th june for some unknown reason, and being a prime member, i then notice the item goes out of stock so i contact them again only to be told theres nothing they can do as its out of stock, but when id ordered mine it was in stock, through all of this i had attached * screenshots for them, one of them stating free delivery by tomorrow on my order, and * screenshots of their selling page changes delivery dates. I am dismissed and told it doesnt say that, eveb though it clearly does and even decided to put a big orange ring around where it had stated next day delivery on my order, after this i have them just disconnect from the support chat, and somebody else connects, again asking me if i want a refund, when all i want is what i paid for and for the delivery to be what they had stated. I hope someone can help as they've treated me disgustingly even after sending them proof of what their selling page states.
GetHuman4865355 did not yet indicate what Amazon UK should do to make this right.