I ordered *Mcdear Cat Tree Scratching Post Sisal Plush Medium Height **cm Brown & Beige...

GetHuman4840379's Refund an Order issue with Amazon UK from May 2020

Help with my Amazon UK issue
The issue in GetHuman4840379's own words
I ordered *Mcdear Cat Tree Scratching Post Sisal Plush Medium Height **cm Brown & Beige**It arrived damaged and of poor structural integrity I have contacted seller straight away to fix this. They have dragged their heels with slow replies for * days to then finally offer a return approval but not a prepaid one. This was a defective and poor quality product and according to Amazon rules and guildance I should not be paying a return fee for.**This is a damaged product which I have shared pictures with seller. I am currently in a shielded house hold. Letter from the government to state my partner is part of the *.*million most vunerable in the UK to catch the virus. We have been told to shield and stay inside at all costs. **Can amazon please step in and fix this in a favorable way because the added stress of having a poor product is not needed at this time. **If i have to take the risk of returning it (which I shouldn't be forced to do in the circumstances) then as per amazon rules this should be prepaid and not at my expense.**As the item is damaged and of zero use to me I would much prefer the ability to dispose of the item and get a full refund for the damaged*inferier product without having to put my household at very dangerous and high risk.**Please fix this...... :(

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Amazon UK

Refund an Order issue
Reported by GetHuman4840379
May 19th, 2020 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 7494 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman4840379 started working on this issue
May 19th, 2020 8:38am
GetHuman4840379 confirmed the issue is fixed. Hooray!
May 21st, 2020 1:07pm
GetHuman4840379 confirmed the issue is fixed. Hooray!
May 21st, 2020 3:43pm