On Saturday **th May I received an email from amazon saying that there had been suspici...

GetHuman-boozyjen's customer service issue with Amazon UK from May 2020

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The issue in GetHuman-boozyjen's own words
On Saturday **th May I received an email from amazon saying that there had been suspicious activity on my amazon account. I clicked the boy to say it wasn’t me. I then received * further emails, the *st saying that I my email address been changed and my email address (*****@***.com) had been successfully removed from my account. The third email advised that the telephone number on my account (***** ******) had successfully been deleted. I contacted someone via the live chat to explain. They told me to reset my password. I explained that I could not get into my account to do this. They said they would escalate it and someone would call me in *-* minutes. This didn’t happen. They then said that I would receive an email within **-** hrs. This has not happened and I cannot access my amazon account, amazon prime or login to my Alexa app (which all of the families devices as attached to). I would appreciate if this issue could be sorted as a matter of urgency as I am very concerned that someone is using my account. My name is Jennifer macdonald and of you require any further information please do not hesitate to contact me.**Kind regards

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Amazon UK

Customer service issue
Reported by GetHuman-boozyjen
May 18th, 2020 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7521 others
0 customers following this

Timeline

GetHuman-boozyjen started working on this issue
May 18th, 2020 7:57pm

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