My tablet stopped working. My partner bought me a Kindle Paperwhite. Want to use my exi...

GetHuman-sooevers's customer service issue with Amazon UK from December 2019

Help with my Amazon UK issue
The issue in GetHuman-sooevers's own words
My tablet stopped working. My partner bought me a Kindle Paperwhite. Want to use my existing account to reach my books. I cannot access my email as I can't turn on the tablet.

GetHuman-sooevers did not yet indicate what Amazon UK should do to make this right.

How GetHuman-sooevers fixed the problem
As I said on my previous emails. I had to set up a whole new account because I was unable to retrieve the email address from my broken tablet. And because I did not remember that email and not being able to find a phone number to contact you I lost all of my books in the original account
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Amazon UK

Customer service issue
Reported by GetHuman-sooevers
Dec 12th, 2019 - 2 years ago
Fixed
GetHuman-sooevers shared how to fix
Seen by 16 customers so far
Similar issue to 6083 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman-sooevers started working on this issue
Dec 12th, 2019 3:19pm
GetHuman-sooevers confirmed the issue is fixed. Hooray!
Dec 15th, 2019 3:41pm