The product was a multi meter ****https:**www.amazon.co.uk*gp*product*B***Q**ODI*ref*pp...

GetHuman-mkellyco's customer service issue with Amazon UK from October 2019

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The issue in GetHuman-mkellyco's own words
The product was a multi meter ****https:**www.amazon.co.uk*gp*product*B***Q**ODI*ref*ppx*od*dt*b*asin*title*s**?ie*UTF*&psc****I ordered it on **th.Aug and I returned it on **th. Sept. You issued me with a refund. Now I have got an email asking for it to be returned, which I did on **th. Sept.*I think your depot has got mixed up *Firstly you only sent me * label for return which I used for the meter*Then a week or * later you issued me with a refund of £*.** for the case for the meter*I did not return this case as I ordered a better meter from you on the **th. Sept. when the refund for the one I returned went in my Amazon I just had to pay the difference The reason I did not return the case was it fits the second one I got. *So as far as I can make out your depot mistook the meter for the case*Anyway when you refunded for the case you refunded €*.** (I paid€ €**.**) but as I said I did not return the case**I have tried your live chat, several times, also tried your Uk phone number several times Also tried you ring me back**You are the hardest company I have ever come across to contact directly or to email.*After a couple of hours I eventually found this link which I hope goes through

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Amazon UK

Customer service issue
Reported by GetHuman-mkellyco
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 23500 others
0 customers following this

Timeline

GetHuman-mkellyco started working on this issue
Oct 21st, 2019 1:19pm

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