The product was a multi meter ****https:***gp*product*B***Q**ODI*ref*pp...

GetHuman-mkellyco's customer service issue with Amazon UK from October 2019

Help with my Amazon UK issue
First: share to improve GetHuman-mkellyco's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mkellyco may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-mkellyco's own words
The product was a multi meter ****https:***gp*product*B***Q**ODI*ref*ppx*od*dt*b*asin*title*s**?ie*UTF*&psc****I ordered it on **th.Aug and I returned it on **th. Sept. You issued me with a refund. Now I have got an email asking for it to be returned, which I did on **th. Sept.*I think your depot has got mixed up *Firstly you only sent me * label for return which I used for the meter*Then a week or * later you issued me with a refund of £*.** for the case for the meter*I did not return this case as I ordered a better meter from you on the **th. Sept. when the refund for the one I returned went in my Amazon I just had to pay the difference The reason I did not return the case was it fits the second one I got. *So as far as I can make out your depot mistook the meter for the case*Anyway when you refunded for the case you refunded €*.** (I paid€ €**.**) but as I said I did not return the case**I have tried your live chat, several times, also tried your Uk phone number several times Also tried you ring me back**You are the hardest company I have ever come across to contact directly or to email.*After a couple of hours I eventually found this link which I hope goes through

GetHuman-mkellyco did not yet indicate what Amazon UK should do to make this right.

How GetHuman-mkellyco fixed the problem

We are waiting for GetHuman-mkellyco to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon UK's attention and get better help faster. Tap below to get started.
Having Amazon UK issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon UK

Customer service issue
Reported by GetHuman-mkellyco
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 23500 others
0 customers following this


GetHuman-mkellyco started working on this issue
Oct 21st, 2019 1:19pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers