Hi. I am trying to log into my Amazon account (principally Amazon.co.uk but I also have...

GetHuman3187924's customer service issue with Amazon UK from July 2019

Help with my Amazon UK issue
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The issue in GetHuman3187924's own words
Hi. I am trying to log into my Amazon account (principally Amazon.co.uk but I also have one Amazon.es, but I am finding it impossible. This is the rigmarole I have been going through:**. Sign in**. Input additional characters from screen**. Incorret password**. Click forgot password**. Input email again**. Anti-automation challenge**. Enter OTP sent to my email**. Enter expiry date from CC**. "We're sorry. The web address you entered is not a functioning page on our site....Go to home page"**After a few hours of detective work I managed to speak to a human who advised that my account was in the hands of the fraud*accounts department who were sorting it out and would contact me shortly. Of course that never happened.**Thinking that it may possibly have been sorted out, I then went through the tiresome loop described above again, with the same outcome.**I would like some action please.

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Amazon UK

Customer service issue
Reported by GetHuman3187924
Jul 3rd, 2019 - 2 years ago
Not resolved
Seen by 73 customers so far
Similar issue to 20192 others
0 customers following this

Timeline

GetHuman3187924 started working on this issue
Jul 3rd, 2019 10:49am
GetHuman3187924 indicated the issue is not fixed yet.
Jul 3rd, 2019 10:51am
GetHuman3187924 indicated the issue is not fixed yet.
Jul 3rd, 2019 10:51am
GetHuman3187924 indicated the issue is not fixed yet.
Jul 4th, 2019 7:41am
GetHuman3187924 indicated the issue is not fixed yet.
Jul 4th, 2019 7:41am
GetHuman3187924 indicated the issue is not fixed yet.
Jul 4th, 2019 11:22am
GetHuman3187924 indicated the issue is not fixed yet.
Jul 4th, 2019 11:22am