On Monday **th May at *.** I ordered a Futura * Slice Russell Hobbs Roaster.*I also ord...

GetHuman2965760's customer service issue with Amazon UK from May 2019

Help with my Amazon UK issue
The issue in GetHuman2965760's own words
On Monday **th May at *.** I ordered a Futura * Slice Russell Hobbs Roaster.*I also ordered a ***** * Slice Russell Hobbs Toaster at *.**. I realised I had ordered two toasters by mistake so cancelled both these orders.*On Tuesday **st I ordered a Futura * Slice Russell Hobbs Toaster This arrived today (Wed **nd May)* *On Checking my bank account I see that £**.** was taken by Amazon on TYuesday **st May, But the advertised price of the Futura * slice Russell Hobbs Toaster is £**.**. I think you owe me £*.**!**I also see I have been enrolled in your prime. I haveno use for this service and wish to be taken off the list of subscribers.

GetHuman2965760 did not yet indicate what Amazon UK should do to make this right.

How GetHuman2965760 fixed the problem
I spoke direct to Amazon on their dedicated phone line (£*.** per minute! * connection charges * it doesn't exactly encourage customers to complain via the phone!!!)**I listed all the problems and the phone operator said that the charges that had been made would all be fefunded and I would alos be taken off the Prime list of subscribers as I had requested.
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Amazon UK

Customer service issue
Reported by GetHuman2965760
May 22nd, 2019 - 2 years ago
Fixed
GetHuman2965760 shared how to fix
Seen by 8 customers so far
Similar issue to 18672 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman2965760 started working on this issue
May 22nd, 2019 3:57pm
GetHuman2965760 shared this issue with friends on Facebook
May 22nd, 2019 3:59pm
GetHuman2965760 shared this issue with followers on Twitter
May 22nd, 2019 4:00pm
GetHuman2965760 shared this issue with your circles on Google+
May 22nd, 2019 4:00pm
GetHuman2965760 shared this issue with others over email
May 22nd, 2019 4:01pm
GetHuman2965760 confirmed the issue is fixed. Hooray!
May 23rd, 2019 8:05am

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