Amazon won't let me open my Amazon Payments account.

GetHuman4983660's customer service issue with Amazon Payments from June 2020

Help with my Amazon Payments issue
The issue in GetHuman4983660's own words
Seeing what the new balance is they notifed me about. ... About seven years ago an Amazon Payments (NOT Amazon Pay) account was opened for a Kickstarter project, and for a while about **** I was receiving payments. About two weeks ago I got an email telling me I had a balance in the account, but Amazon refuses to let me open the account because (*) it was created with a now defunct email address, and (*) payments were made to a debit card long expired. Because I cannot respond to their messages with the old email address, or verify information on a long expired debit card, they seem to have assumed I'm a fraud. I got the same denial message three times, then silence. I assume somebody has sent me money, and for that person's sake I would like to accept the gift. But Amazon is holding the money and refuses to make it available to me.
They want me to reply using an email address I can no longer use.
With a minimum of research a human being can quickly verify the two email addresses represent the same person, me, and allow me to open my Amazon Payments account.
I have an established amazon.com account with my current email address.
Email.All I get is automated messages telling me they will only reply to my defunct email address.
How GetHuman4983660 fixed the problem
I concentrated and tried to remember my old password for the defunct email account. I decided to try some guesses and lucked out on the second. As it turned out, the balance was *.** so I can't imagine why Amazon Payments contacted me in the first place.Also, I was able to close the account.
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Amazon Payments

Amazon Payments
Customer service issue
Reported by GetHuman4983660
Jun 23rd, 2020 - 8 months ago
Fixed
GetHuman4983660 shared how to fix
Seen by 5 customers so far
Similar issue to 1301 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman4983660 started working on this issue
Jun 23rd, 2020 3:16am
GetHuman4983660 confirmed the issue is fixed. Hooray!
Jun 23rd, 2020 11:32am
GetHuman4983660 shared this issue with others over email
Jun 24th, 2020 12:05pm

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