Seeing what the new balance is they notifed me about. ... About seven years ago an Amazon Payments (NOT Amazon Pay) account was opened for a Kickstarter project, and for a while about **** I was receiving payments. About two weeks ago I got an email telling me I had a balance in the account, but Amazon refuses to let me open the account because (*) it was created with a now defunct email address, and (*) payments were made to a debit card long expired. Because I cannot respond to their messages with the old email address, or verify information on a long expired debit card, they seem to have assumed I'm a fraud. I got the same denial message three times, then silence. I assume somebody has sent me money, and for that person's sake I would like to accept the gift. But Amazon is holding the money and refuses to make it available to me.
They want me to reply using an email address I can no longer use.
With a minimum of research a human being can quickly verify the two email addresses represent the same person, me, and allow me to open my Amazon Payments account.
I have an established amazon.com account with my current email address.
Email.All I get is automated messages telling me they will only reply to my defunct email address.