Amazon Germany Customer Service Issues

I made a purchase two days ago and used iDEAL as my payment method for order [redacted]-[redacted]. I am having trouble checking the status of my refund on your website. I eventually placed a new order for the same item under a different account due to not being able to change the delivery address on my previous account while I was in Spain. This led me to cancel the original order. I need assistance in getting clear information about when the refund will be credited back to my account. On your website, it is not evident that the cancelled order was paid for. Can you please help me resolve this issue and provide clarity on the refund process?

Hello. I'm having trouble signing in with my email on Amazon. They are requesting to verify my information through SMS, but it's going to my old phone number that I no longer use. I received an email with a code, but Amazon is asking for more. I've been trying to update my phone number for over a month now but can't. This situation is frustrating. Any assistance would be greatly appreciated.

I would like to provide a reference number for the items in question: [redacted]-[redacted]. I should be receiving a refund for these items, but it seems that the product is still in transit within a specific timeframe. I am uncertain as to why Amazon is processing a refund without the item being delivered. I have provided my bank details and upon checking my emails, I received a notification from the seller regarding the same order number [redacted]-[redacted]. Something seems to have gone astray, as I have not received the refund yet. I considered calling them directly, especially since I am relatively new to Amazon and unsure about the best course of action. Yours sincerely, Mr. S.

Dear Amazon.de team, I want to address an issue regarding my Amazon Prime subscription. I initially activated a trial for the first month. Upon deciding to cancel the subscription within the trial period, the status confirmed the cancellation. However, today I was charged €7.99 for an active subscription. Upon checking, I noticed that my Prime is still active despite the prior cancellation. I would appreciate clarification on why I was charged and request a refund of the amount back to my account. Additionally, I would like my Prime membership to be deactivated. Thank you for your assistance in resolving this matter.

After a long wait, I recently noticed that the Kindle Oasis is now available for purchase in the Czech Republic, where I reside. Despite being in close proximity to Germany and hosting an Amazon logistics center, I encountered an issue during checkout. The message stated that the item could not be shipped to my selected address. The provided explanation about shipping restrictions did not seem relevant to my country, which is centrally located in Europe, borders Germany, is part of the EU, and is generally considered safe. I am disappointed by this obstacle and seek assistance in resolving it so that I can purchase the product. Sincerely, Radek S.

I placed an order on June 13, [redacted], with Order # [redacted]-[redacted]. I want to cancel the GTPlayer Gaming Chair from this order as I have not received any shipping information for 3.5 weeks. The seller, GTPLAYER, has provided no tracking number or updates, causing frustration. This lack of communication is disappointing as the delivery status previously indicated it would arrive today. The current status message is vague, stating they will dispatch the order soon. I am requesting a refund for the chair due to this situation or a clear delivery date for this week. Thank you for your assistance.

A few days ago, I made an order that was scheduled for delivery yesterday. The delivery person in our area always fails to place the parcel inside the DHL pack station despite several reminders. Despite instructing him three times to place the order inside, he put it somewhere else yesterday, causing it now to be lost. I am unsure who to hold responsible. My order number is [redacted]-[redacted], and I reside in Ilmenau, Thuringia, with the postal code [redacted]. I am eagerly waiting for assistance in either getting a refund or locating my missing package. Best regards, A.R.

Subject: Message from Amazon Seller - Schuhe24 Order number: [redacted]-[redacted] Quantity Product Name and ASIN 1 product image ARA Damen Sandaletten Lugano 12-[redacted]-05 blau [redacted] ASIN: B07L9936QY Hello, Thank you for your message. The refund amount of 8.90€ has been processed from our end. Please note that the credit will be issued by Amazon. Unfortunately, as a third-party seller, we have no control over Amazon's refund timeline. If there are any further delays in the refund process, we kindly ask you to contact Amazon directly. If you have any other questions, feel free to reach out to us. Best regards, Simone Schuhe24/Outfits24/Taschen24 I would like a refund of the shipping costs as I am not responsible for the non-delivery of my order. Thank you for taking the necessary steps.

I purchased two items from Amazon, a pair of pants and slippers. Unfortunately, the striped pants were poorly made, with noticeable differences on each side and they were shorter than expected. The slippers, although well-made, were uncomfortable to wear. I was under the impression Amazon would provide a return label, but now I've learned that I need to pay for postage and will only be reimbursed up to 8.40€, even if it costs more. This situation has left me quite dissatisfied.

URGENT / CANCELLATION OF ORDERS! DELIVERY ON 13.8.20. ORDER [redacted] [redacted], 2 ITEMS, TOTAL [redacted].56, PAID ON 9.8.20. ANDREA LAROCHE RUE DE LA LINIERE 28/1 [redacted] BRUSSELS/ SAINT GILLES BELGIUM HELLO, DUE TO MY PARTIAL BLINDNESS AND PHYSICAL DISABILITY, I OVERLOOKED AND FORGOT TO MENTION 2 CRUCIAL DETAILS. 1. DELIVERY ONLY THROUGH BPOST FOR ME, AS MY MAIL/PACKAGES ARE REDIRECTED BY BPOST TO A PICK-UP POINT. IN BRUSSELS, IT WAS NOT FEASIBLE TO INDICATE THE PICK-UP POINT DIRECTLY. THEREFORE, KINDLY DELIVER THE ORDER ONLY VIA BPOST. 2. CHANGE THE DELIVERY DATE FROM AMAZON TO BPOST FROM 13.8. TO 17TH OR 18TH. I NEED TO PLACE ANOTHER ORDER, WHICH WILL BE DELIVERED A WEEK LATER. THESE DETAILS ARE URGENT AS I LIVE IN A HOUSE, AND THE DELIVERY MUST NOT BE HANDED OVER TO OTHERS OR RISK BEING DAMAGED OR STOLEN. THAT'S WHY I REQUEST THE REDIRECTION FOR BPOST DELIVERY TO A BRANCH WHERE I HAVE 14 DAYS TO COLLECT IT, WHICH IS IMPORTANT FOR ME FOR VARIOUS REASONS. IF THIS CANNOT BE ACCOMMODATED, I WILL NEED TO CANCEL EVERYTHING AND REORDER LATER. PLEASE LET ME KNOW PROMPTLY. AT THE SAME TIME, I WANT TO REPORT THAT MY SMARTPHONE IS SUDDENLY DAMAGED, AND I CANNOT RECEIVE CALLS. BEST REGARDS, ANDREA LAROCHE

Hello, I am currently experiencing an issue with my delivery from Amazone.de. They have instructed me to contact them but I am unable to find any contact information on their website. I need assistance in getting in touch with their customer service without having to initiate a refund for my product. The item I am waiting for is a shipment of vitamins from Greenfood, with a tracking number of [redacted][redacted] via PostNord. I am eager to communicate with Amazone.de customer service to resolve this matter promptly. Thank you for your help. Best regards, Carol P.

Hello, I placed an order on September 5th for 1 MAXXUS 12 massage chair on Amazon.de in Germany. After receiving a message from Amazon on September 6th indicating that my payment card was not valid, I updated my payment information. The seller has not yet confirmed receiving my order. Could you please confirm that only one payment has been processed for one massage chair as I only intended to purchase one item? I want to ensure that my order is correct. Thank you. Ghislaine Berrocal, Order [redacted]-[redacted].

Hello, I am having an issue with my Amazon.de account under the username nbtmusicradio-two. Previously, I used it to send a gift card successfully to my daughter. Recently, for my birthday, my daughter sent me a gift card. When I tried to make a purchase and proceed to check out, I was prompted to sign in again (even though I was already signed in) and received an error message stating, "Submission Under Review," with a promise of contact within 24 hours. I provided the requested proof from the sender of the gift card when contacted via email. However, it has been almost three weeks now, and I am still unable to take any actions on Amazon. I am unable to reach out for help via email or phone as the same error message pops up when trying to access any contact information. I am unsure of what steps to take next, and I am worried that my daughter's gift has gone to waste. Any assistance would be greatly appreciated.

I have been having some difficulties with my VISA debit card. A week ago, I received access to it, and the daily limit went up to 250EUR from 0EUR. On the first day, I tried to buy a 200GBP (229EUR) gift card on a UK website, but my account got locked soon after. I then made a successful 100EUR purchase on a German site after my account was unlocked. However, when I tried to make a purchase for under 450EUR after shipping costs, the order didn't go through, and I fear my account might be locked again. I filled out an appeal without providing bank statements or invoices, and now I am unable to log in without being prompted for more information. I am waiting for an email with instructions but haven't received anything yet. I can now provide the necessary invoices for the two 100EUR transactions. I hope to have my account unlocked without any further complications. Thank you for your assistance.

Hello, I am experiencing difficulty accessing my account as I have forgotten my password. After verifying my identity through my phone and email, I am prompted to enter my full name, which I have done, but it keeps showing as incorrect. It is crucial for me to regain access to my account as I have important information related to a police matter in my country. The purchases I made were in [redacted]/[redacted] on www.amazon.de, and I need to access my account to view the items and orders. My name is José Carlos Perfeito Gonçalves, and my email is [redacted] Any assistance on what steps I should take to regain access would be greatly appreciated. Thank you, José Gonçalves

Hello, I'm reaching out regarding my order number [redacted]-[redacted]. Today, upon going to the relay point to collect my order, I was informed that it had been given to someone else already. This unfortunate incident has left me feeling upset and dissatisfied, especially since it's my first order. Additionally, I subscribed to Amazon Prime for expedited delivery, which hasn't been fulfilled. Please get in touch with me at +[redacted] [redacted] [redacted] [redacted] to discuss how we can resolve this issue.

Subject: Invoice Number [redacted][redacted] - CHF 34.51 Issue Dear Sir/Madam, I am reaching out regarding an invoice that was sent to my mother, Mrs. Juanita Herranz of Avenue de la Praille 15, [redacted] Carouge - Geneva, Switzerland. It has come to our attention that she did not place the order mentioned in the invoice, and as a 91-year-old without internet access, she is unable to have made this purchase. Despite our attempts to contact your customer service at the number provided, we have been unsuccessful. We are concerned that someone may have fraudulently used my mother's information to open an account and make a purchase from your company. We request immediate action to block and erase any account associated with her name to prevent further unauthorized transactions. Please confirm via email that the account has been canceled and the pending bill of CHF 34.51 has been annulled. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance. Sincerely, M.-A. Haueter

Hello, I am experiencing issues with my Amazon.de account when trying to write product reviews. Each time I attempt to leave a review, I receive an error message stating that Amazon is not accepting reviews for this product from my account. Despite attempting to edit and resubmit, I am still unable to post reviews. Additionally, I have noticed that several of my previous reviews have disappeared. I understand that this may be related to posting numerous reviews in a single day or providing misleading information, but I am unable to rectify the situation on my end as the review option appears to be disabled. Please investigate this matter and provide a prompt solution. Thank you.

I recently updated my email address and have been experiencing issues accessing my account since then. When I try to log in and enter the 2-step security code sent via SMS, I am unable to find where to input it, causing the process to loop. This has made contacting customer support challenging since I am locked out of my account. I am hesitant to provide passport copies to verify my identity. After being a loyal customer for 20 years, I am considering moving on from Amazon due to this situation.

Subject: Login Issue Assistance Needed Dear Sir/Madam, Good morning. My Login ID: [redacted] For the past two weeks, I have been unable to log in to the system. After several attempts, I tried to change my password and received the following message: An issue has occurred: Unfortunately, you have made too many unsuccessful attempts. We have blocked the password reset to safeguard it from unauthorized access. Please reach out to Amazon customer service. Kindly assist me in accessing the system. Best regards, S.R.Knight