I have sent a email to Amazon regarding mischarge me the Prime service. I did not reque...

GetHuman5871469's customer service issue with Amazon Canada from March 2021

Help with my Amazon Canada issue
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The issue in GetHuman5871469's own words
I have sent a email to Amazon regarding mischarge me the Prime service. I did not request it. See detail the response email back from customer service below:***Start***Hello Jeff,**I do understand your concern regarding the prime charge**I've checked your account and see that you have not been charged for Amazon prime under this account.**On further checking, I found that you've been charged for prime on Amazon.com account. However, no need to worry.**To help you with this, I've cancelled your Amazon.com Prime membership and issued full refund to your original payment method.**Refunds typically take *-* business days to appear on your billing statement.***You'll receive an automatic confirmation e-mail when the refund is processed.**We look forward to seeing you again soon. Have a Nice Day!*****We'd appreciate your feedback. Please use the buttons below to vote about your experience today.**Best regards,*Devprasath M*Amazon.ca*** End****However, I have not received any email to confirm the Refund indicate by above email.**Further more, when I double check my card' history, actually, Amazon have charged my three times:*Jan. **, ****, *Feb. **, ****,*Mar. **, ****.**It looks like Amazon did not do anything to fix the issue at all. I am very disappointed your service.**No. I double checked my credit car again. Amazon charge me prime since January ****. It is horrible! I trust the Amazon, but it's account management is terrible!. Please fix it immediately.

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Amazon Canada

Customer service issue
Reported by GetHuman5871469
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 5157 others
0 customers following this

Timeline

GetHuman5871469 started working on this issue
Mar 21st 8:31pm