Hello, I recently ordered two items: File Commander Premium Subscription (D...
GetHuman-laurimc's Return an Order issue with Amazon Canada from October 2020
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Help with my Amazon Canada issue
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The issue in GetHuman-laurimc's own words
Hello, I recently ordered two items: File Commander Premium Subscription (D**-*******-*******) and Office Suite Personal Cross Platform (D**-*******-*******). I had a week where I could use these items free of charge before being billed. I realized I don't really need these items, and tried to cancel before the trial period ended. Obviously, something went wrong when I tried to do this, because I see I have now been billed for both items. So, I was under the impression if I were to keep these items and be billed for them, that there would be a monthly fee charged, and not all up front at once for the year, giving me an option to renew next September. Please help! Thank you. I am a loyal Amazon Prime customer, so I really hope you can help me with this. Lauri McKerral
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