Hello, I recently ordered two items: File Commander Premium Subscription (D...

GetHuman-laurimc's Return an Order issue with Amazon Canada from October 2020

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The issue in GetHuman-laurimc's own words
Hello, I recently ordered two items: File Commander Premium Subscription (D**-*******-*******) and Office Suite Personal Cross Platform (D**-*******-*******). I had a week where I could use these items free of charge before being billed. I realized I don't really need these items, and tried to cancel before the trial period ended. Obviously, something went wrong when I tried to do this, because I see I have now been billed for both items. So, I was under the impression if I were to keep these items and be billed for them, that there would be a monthly fee charged, and not all up front at once for the year, giving me an option to renew next September. Please help! Thank you. I am a loyal Amazon Prime customer, so I really hope you can help me with this. Lauri McKerral

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Amazon Canada

Return an Order issue
Reported by GetHuman-laurimc
Oct 7th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 5268 others
0 customers following this

Timeline

GetHuman-laurimc started working on this issue
Oct 7th, 2020 4:34pm