I am having my bank look into this, as the charge is still on my visa debt card as the...

GetHuman5275318's Dispute a Charge issue with Amazon Canada from September 2020

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The issue in GetHuman5275318's own words
I am having my bank look into this, as the charge is still on my visa debt card as the $**.** has not returned to my account is still shows as being debited!!! Below is the message sent to my bank today and below that your reply to my original email. I have never had a problem before and all I want back is my money please this is ridiculous!!*Good morning,*On Sept **, **** I purchased two bark collars from Amazon Sep **, *****Point of Sale - Visa Debit VISA DEBIT RETAIL PURCHASE AMZN Mktp CA *************$**.**. I then purchased a better deal and cancelled this order. I wrote amazon and this was their reply:*Hello Cathleen,**Thank you for contacting us and letting us know your concern.**First of all, please accept my apologies for the trouble.**Upon checking the order details, I can confirm Order ID: ***-*******-******* with an item DogRook Rechargeable Dog Bark Collar - Humane, No Shock Barking Collar - w** Vibration & Beep Modes - Small, Medium, Large Dogs Breeds - No Harm Training - Automatic Action Without Remote - Adjustable has been cancelled and you have not been charged. Since the order has been cancelled, it will no longer appear in Your Account.**I want to inform you that we don't charge your card for any items until they enter the shipping process. Since your order was cancelled before it entered the shipping process, you haven't been charged for the order.**When you place an order, we contact your bank for a purchase authorization to verify your card, but we don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is cancelled.**You haven't been charged for it, but an authorization may be visible on your account. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.**Hence, I want to inform you that we only charge you once when the item ships. Looking at your order, we have authorized your card on September **, **** with an amount CDN$ **.** to verify the payment method. However, once the order got cancelled, the authorization amount has been cancelled and released from our end on September **, ****. Please wait until the wait period mentioned above and if the funds are not being reversed, please contact your bank with this e-mail they will be able to start investigation on this charge.**Also I can provide you with the transaction ID which you can provide your bank which will help them locate and remove the authorization in question. Here's that information:**- Transaction ID: **xRnkAgnGPRe*HfLHaP**Please provide the above information to your bank so that they'll be able to remove the authorization in question.**I hope this information helps!**Your patience and understanding are greatly appreciated. We look forward to seeing you again soon and hope you have a great day.**Best regards,*Preeti*Amazon.ca *As you can see this payment has not been returned to my account and they refuse to help me stating that my bank must resolve this.*Please help me, or direct me on what I can do.*Thank you, *Cathie Quesnel

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Amazon Canada

Dispute a Charge issue
Reported by GetHuman5275318
Sep 18th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5644 others
0 customers following this


GetHuman5275318 started working on this issue
Sep 18th, 2020 1:16am

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