Amazon Canada Customer Service Issues

Archive 10

The following are issues that customers reported to GetHuman about Amazon Canada customer service, archive #10. It includes a selection of 20 issue(s) reported September 4, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I placed an order for a slip Tee on Sunday, August 30, [redacted], but later decided to cancel it on Tuesday, September 1, [redacted], before it was shipped. Amazon notified me by email that it was already being prepared for shipment and I would have to refuse the package upon delivery. The package has now arrived in my mailbox. Can someone advise me on how to refuse the order? Should I simply place the entire package in a Canada Post mailbox? Are there specific procedures or documentation required? Or should I take the package to a Canada Post office instead? Thank you.
Reported by GetHuman5233095 on vendredi 4 septembre 2020 23:21
Good afternoon. I received a notification on my phone on September 6 at 00:14 about a payment made for "Amazon.ca Prime Member" for $9.03 (6 euros converted from my bank account), despite being in Spain and not having an Amazon Prime subscription (I activated and canceled the trial in May). Another charge of $1.15 was made at 00:15 but was promptly canceled. I have taken the precaution of deactivating my card due to potential cloning. Could you please clarify the origin of these charges? Thank you.
Reported by GetHuman-franjose on mercredi 9 septembre 2020 17:48
Hello, I hope you're well. I wanted to share that last night at 12:14, I received a notification on my phone regarding a payment made by "Amazon.ca Prime Member" for $9.03 (equivalent to 6 euros debited from my bank account). I would like to mention that I am located in Spain and do not have an Amazon Prime subscription. While I did activate the Amazon Prime trial back in May and canceled it within 20 days. Additionally, there was a $1.15 charge at 12:15, which I promptly cancelled. As a precaution due to potential card cloning, I have deactivated my card. I am seeking clarification on the origin of these charges and the reason behind them. Thank you for your assistance.
Reported by GetHuman-franjose on mercredi 9 septembre 2020 18:24
Subject: Amazon Account Login Issue To the Customer Service Team at Amazon, Every time I try to check out or investigate something on Amazon, I keep receiving a message stating that my password is incorrect, not allowing me to proceed with my order. As online grocery shopping is crucial for me, depending on Amazon for this service, I've encountered this problem repeatedly. I've come across advice online suggesting that one should never click on the emails Amazon sends to confirm or change the password but instead delete them immediately. Today I tried logging in at the library and managed to process a return and place an order, confirming that the issue may be specific to my home computer. However, the problem reoccurred after placing an order. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help and understanding. Best regards, Irene Account Holder: A. Chatson
Reported by GetHuman5255647 on samedi 12 septembre 2020 02:00
To Whom It May Concern, I recently enrolled in the one-month free trial of Amazon Prime starting on August 23, [redacted], with an expiration date of September 23, [redacted]. However, upon reviewing my bank statement on September 14, [redacted], I discovered an unexpected charge on my credit card that I have never utilized on Amazon before. The transaction in question is as follows: Sep 4, [redacted] - Amazon.ca Prime Member amazon.ca/priBC - $9.19 I immediately contacted my bank, Royal Bank, who informed me that the charge was made on my wife's credit card. Neither she nor I have ever associated her card with Amazon, and I have never used my RBC Master credit card for online purchases, including Amazon. I find this payment suspicious and unauthorized. I am eager to retrieve the funds and investigate how this unauthorized charge occurred, as my credit card information should be secure. Sincerely, Constantine S.
Reported by GetHuman-const_sh on lundi 14 septembre 2020 23:11
I recently contacted Amazon Canada's customer service and was connected to a representative in India. I provided my address and postal code - Wayne Jeffrey Zaiser, Unit [redacted], [redacted] Boundary Drive South, Surrey, British Columbia, V3X 2B4 - but was told my postal code was unrecognized in their system. Despite explaining that Amazon delivers to this postal code, the representative insisted I call back with the correct postal code. I have two main concerns: 1) I am still being charged for Prime Shipping, although I cancelled it via email last month. I am requesting that Prime Shipping be canceled, and I would appreciate confirmation via email. 2) I am having trouble accessing my account to update my Visa Card information due to losing my old card. I am requesting a credit to my new Visa Card. I am also seeking a phone call from a customer service representative or supervisor based in Canada. My phone number is [redacted]. I submitted the above concerns through email and received an error message stating that there was an internal system error. I am unsure if my email was successfully sent.
Reported by GetHuman-waynejz on mercredi 16 septembre 2020 17:43
I received an email from Intelcom on Saturday, September 12, [redacted], informing me of a failed delivery attempt for a parcel (Tracking number: INTLCMA[redacted]65). Despite being at home all day, no notice was left, which is unusual as I often have parcels left at my door. After contacting them, I was told to expect the parcel on Monday, September 14, [redacted], which did not happen. Subsequent promises for delivery on Tuesday, and then Wednesday were also not fulfilled. Despite being homebound, the parcel has not arrived to date. It is strange as I have received other parcels from Amazon through Intelcom after this incident. I have tried contacting them several times with no success. I kindly request assistance in resolving this issue. Thank you, Dawn B.
Reported by GetHuman5275230 on vendredi 18 septembre 2020 00:43
I have informed my bank about this issue, as the $78.14 charge remains on my Visa debit card, and the amount has not been refunded yet. I had ordered two bark collars from Amazon on September 14, [redacted], but later cancelled the order for a better deal. Amazon claims that the cancellation was processed before they charged me. However, the funds have not been returned to my account, and Amazon suggests I contact my bank to resolve this matter. I have attached their response for reference. I would appreciate any assistance or guidance on how to proceed. Thank you - Cathie Q.
Reported by GetHuman5275318 on vendredi 18 septembre 2020 01:16
I recently purchased two 5-tier metal shelving units (30"x14"x72") in black. I required a specific width of 30-34 inches, which was challenging to find. Upon assembling one unit, I discovered numerous paint chips, which was unexpected. I have bought similar shelving from Walmart without any issues. The shelves were meant to be new, not used. Although the casters are of good quality, they look oversized for this small unit. I have yet to open the second box and would like to exchange them for different ones if possible without covering the return shipping costs due to the defects. Additionally, the box was damaged upon opening and is not suitable for repackaging the item for return. I would appreciate hearing from you regarding how to address these concerns. Thank you.
Reported by GetHuman5294743 on mercredi 23 septembre 2020 22:53
I bought an Amazon gift card and made a purchase on their website. Recently, I received an email informing me that my account has been closed, and all my pending orders have been canceled. Amazon states that the gift card I used might be in violation of their Terms and Conditions. They recommend contacting the gift card seller for more details. Amazon also mentions that buying gift cards from unsanctioned third parties or reselling them is against their terms. For more information, they refer customers to the www.amazon.com/gc-legal help page. If I believe this was a mistake, I should email them the gift card purchase receipt or any related documentation. The order number provided is [redacted]-[redacted]. The message is signed by an Account Specialist from Amazon.ca.
Reported by GetHuman-hopetou on jeudi 24 septembre 2020 22:12
I purchased an Air Walker Cross glider with order number [redacted] [redacted] [redacted] on September 18, [redacted]. Upon opening the package, I found missing bolts and washers, which led me to request a refund without assembling the product. Despite corresponding with the seller, THRC Shop, for the following week, they have been uncooperative and suggested giving me a discount instead of approving the return. I insist on a refund as I shouldn't have to buy missing parts and risk the item not functioning properly after paying over $[redacted].00. Their reluctance to assist has left me frustrated. I reached out to Amazon on September 26, and while they asked me to wait until the 28th, there has been no update. This level of service from Amazon is unexpected and disappointing.
Reported by GetHuman-rlgoule on mercredi 30 septembre 2020 10:59
Hello, I recently purchased two items: File Commander Premium Subscription with order number D01-[redacted]-[redacted] and Office Suite Personal Cross Platform with order number D01-[redacted]-[redacted]. During the free trial week, I decided I didn't need these items and attempted to cancel before being billed. Unfortunately, I see that I have been charged for both items now, which was unexpected. I was anticipating a monthly billing, not a yearly upfront charge. I was looking forward to the flexibility to renew next September. As a devoted Amazon Prime customer, I hope you can assist me with this matter. Thank you. - Lauri M.
Reported by GetHuman-laurimc on mercredi 7 octobre 2020 16:34
I have not received my order for the remote control for my adjustable bed. Following an email from Amazon indicating it was delivered on October 8, [redacted], at 11:58 a.m., I noticed a "problem with your order" message prompting me to "buy again." Despite my husband and I being home at the alleged delivery time with no visitor, knock, or doorbell ring, we found nothing in our P.O. box or special compartments for packages. I confirmed the charge on my credit card. This being my first online order, I seek a replacement for the missing item at no extra cost for shipping or other fees. I request a credit for the initial purchase to facilitate a new order once received. All provided details including address, name, and email are accurate.
Reported by GetHuman-sylrodri on lundi 12 octobre 2020 01:31
I have encountered an issue with a TV I ordered from Amazon. The first TV was defective, and after following Amazon's instructions to return it with Purolator, we awaited a replacement. However, due to delays, we purchased a TV elsewhere and installed it. The Purolator Driver refused to take back the defective TV without paperwork. After reaching out to Customer Service, I received instructions via email to return the TV myself at my own cost. I am not willing to pay for returning a non-functional TV. I was advised by a Customer Service agent to dispose of the TV as I saw fit. I urge Amazon to resolve this matter without any charges as I have one TV in use that wasn't purchased from Amazon. The faulty TV remains in the garage. Please address this promptly.
Reported by GetHuman-vanierl on lundi 12 octobre 2020 16:03
I recently received my magnifying glasses order, but they don't fit well on my nose bridge and are crooked. I've requested a return three times for order [redacted]-[redacted] through the Amazon Marketplace. The supplier has responded each time with a message asking for more time. They are offering a refund if the carrier cannot deliver within seven days. It seems like they are delaying the process until the return deadline passes. I am determined to get a refund for this item. Thank you. - J. Valiquette - Email: [redacted] - Phone: [redacted]
Reported by GetHuman5363419 on mardi 13 octobre 2020 18:57
I purchased a package of 6 French cut classic jockey panties for $64.13 CAD. The order confirmation stated it would arrive in 4-5 days in Canada. However, I received an email saying only 3 pairs were shipped, from the USA, with no clear cost specified. Despite my complaint, the partial order arrived on October 20. I demand the other 3 panties to be sent immediately as promised. I have proof of my original order and I will not hesitate to leave a negative review to warn others if this is not resolved. The vendor's misleading and dishonest practices are unacceptable, especially after my recent surgery. The price I paid is also double the standard rate in Canada, making this situation even more frustrating. I selected this vendor for their supposed quick delivery that turned out to be untrue.
Reported by GetHuman5387521 on mardi 20 octobre 2020 21:54
I purchased a package of 6 French cut classic Jockey panties for $64.13 CAD, expecting them to be shipped within 4-5 days within Canada. However, I received an email stating that only 3 pairs were included and that the product was being shipped from the USA with unknown additional costs. After expressing my dissatisfaction, the package arrived on October 20. I demand that the remaining 3 panties be delivered promptly as per the original order. I have evidence of my purchase and the offer to reorder. I do not wish to write a negative review but will do so if necessary. The misleading delivery and incomplete order have caused unnecessary stress, which is the last thing I need post-surgery. The price I paid is double what local vendors charge, and I selected this seller for their promised fast delivery, which was clearly untrue.
Reported by GetHuman5387521 on mardi 20 octobre 2020 22:00
I have reached out to about 10 different representatives regarding this ongoing issue. Each time I am promised a resolution within 24 to 48 hours, but I never receive any follow-up. My account seems to be missing. The trouble began when I signed up for an Amazon Prime free trial and was unexpectedly charged on my Visa. During a chat session, I was informed of two accounts linked to the same email. After changing my password as advised, I lost access to the account containing my wish list and order history. Initially, I was directed to cancel one of the accounts through a provided link, but I hesitated out of fear of losing essential information. After speaking to another representative, my account was temporarily fixed only to disappear again on Prime Day. The latest customer service agent mentioned that no one was addressing my problem and suggested I create a new account. My primary request is to recover my original account, including my history and wish list.
Reported by GetHuman-castlemr on mercredi 21 octobre 2020 19:25
On October 13th, I placed an order for a 58-inch TV with Order # [redacted]-[redacted] and a guaranteed delivery date of October 16th. That day, at 5:41 pm, I received an email that the product was shipped. Despite waiting on October 16th all day, the product did not arrive. I got an email that night stating it would be delivered between October 17th and October 20th, without a specific date. On October 19th, at 1:38 pm, Purolator informed me the order was out for delivery. However, at 2:51 pm, I received an email that my package was delivered, even though I was home and no one came. The delivery went to the wrong address, and despite contacting Amazon and Purolator for approximately 40 minutes each, no solution was provided. Finally, on October 21st at around 1:30 pm, the package was delivered following multiple contacts with customer service. The experience was disappointing, with Amazon showing little care and me having to invest substantial time and effort into resolving the issue, leaving me dissatisfied with my Prime Day purchase.
Reported by GetHuman5390808 on mercredi 21 octobre 2020 19:41
I placed an order 10 days ago and agreed to the 30-day free trial of Amazon Prime. However, canceling the membership has been incredibly challenging as your website seems intentionally difficult to navigate for cancellation. I have been charged $8.95 for the Prime Membership, which I will be disputing since I am unable to cancel it through the website. Despite being charged, the website claims I am not a Prime Member when I try to cancel, creating confusion and frustration. I have two accounts under the email addresses "[redacted]" and "[redacted]," both showing that I am not a Prime Member. I am requesting that the charges be reversed, both accounts canceled, and all Prime Memberships be terminated.
Reported by GetHuman5402382 on dimanche 25 octobre 2020 22:41

Help me with my Amazon Canada issue

Need to call Amazon Canada?

If you need to call Amazon Canada customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Amazon Canada

Amazon Canada

Find a list of many popular Amazon Canada questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Amazon CanadaAmazon Canada Customer Service FAQAsk a Question
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!